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Process Improvement Manager

2 months ago


Riyadh, Ar Riyāḑ, Saudi Arabia Global IT Search Pvt Ltd Full time
Job Title: Process & Compliance Manager

Location: Riyadh, KSA

Job Summary:

We are seeking a highly skilled Process & Compliance Manager to join our team at Global IT Search Pvt Ltd. As a key member of our organization, you will be responsible for conducting thorough gap analyses of our ITSM processes, identifying areas for improvement, and setting actionable objectives.

Key Responsibilities:

  1. Process Improvement: Conduct thorough gap analyses of our ITSM processes, identify areas for improvement, and set actionable objectives.
  2. Compliance Management: Maintain ISO 20000 standards, ensure compliance across all teams, and report service performance to various clients.
  3. SLA Compliance: Ensure 100% SLA compliance by working closely with IT operations and process owners. Prepare SLA dashboards, analyze any missed SLAs, and take corrective and preventive actions.
  4. Training and Development: Conduct training sessions and workshops for IT operations teams to ensure understanding and alignment with best practices.
  5. Compliance Policy Development: Develop and implement compliance policies and procedures, providing guidance and training to ensure adherence across all departments.
  6. Audit and Compliance: Conduct regular audits to ensure compliance and identify areas of non-compliance, implementing corrective actions as necessary.

About the Role:

As a Process & Compliance Manager, you will play a crucial part in maintaining our ISO 20000 standards, ensuring compliance, and preparing comprehensive performance reports for various clients. Your efforts will be pivotal in achieving 100% SLA compliance and enhancing the efficiency of our IT operations.

Requirements:

  1. Minimum of 5 years of relevant experience
  2. Preference for candidates currently residing in Saudi Arabia
  3. Minimum of a Bachelor's degree

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.