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Process Improvement Manager
2 months ago
Location: Riyadh, KSA
Job Summary:
We are seeking a highly skilled Process & Compliance Manager to join our team at Global IT Search Pvt Ltd. As a key member of our organization, you will be responsible for conducting thorough gap analyses of our ITSM processes, identifying areas for improvement, and setting actionable objectives.
Key Responsibilities:
- Process Improvement: Conduct thorough gap analyses of our ITSM processes, identify areas for improvement, and set actionable objectives.
- Compliance Management: Maintain ISO 20000 standards, ensure compliance across all teams, and report service performance to various clients.
- SLA Compliance: Ensure 100% SLA compliance by working closely with IT operations and process owners. Prepare SLA dashboards, analyze any missed SLAs, and take corrective and preventive actions.
- Training and Development: Conduct training sessions and workshops for IT operations teams to ensure understanding and alignment with best practices.
- Compliance Policy Development: Develop and implement compliance policies and procedures, providing guidance and training to ensure adherence across all departments.
- Audit and Compliance: Conduct regular audits to ensure compliance and identify areas of non-compliance, implementing corrective actions as necessary.
About the Role:
As a Process & Compliance Manager, you will play a crucial part in maintaining our ISO 20000 standards, ensuring compliance, and preparing comprehensive performance reports for various clients. Your efforts will be pivotal in achieving 100% SLA compliance and enhancing the efficiency of our IT operations.
Requirements:
- Minimum of 5 years of relevant experience
- Preference for candidates currently residing in Saudi Arabia
- Minimum of a Bachelor's degree
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.