Hotel Front Office Specialist
4 days ago
Raffles Makkah Palace seeks a skilled Front Office Agent to join our team. In this role, you will be responsible for:
- Welcoming guests and handling their arrivals and departures
- Registering guests, assigning rooms, and assisting with registration cards
- Accommodating special requests and providing personalized service
- Selling rooms and promoting hotel services using suggestive selling techniques
- Verifying payment methods and following credit-checking procedures
- Processing guest check-outs and receiving payments
- Handling front office cashiers' activities, including posting charges and exchanging foreign currency
Key Qualifications
- High school diploma or equivalent
- Previous experience in the same role in a luxury hotel is preferred
- Well-groomed, professional appearance
- Outstanding written and verbal communication skills
- Physically agile, able to stand for extended periods
We value diversity and inclusion, and believe that everyone should have the opportunity to contribute and succeed. By joining Accor, you'll be part of a global community that values individuality and promotes equal opportunities.
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