Customer Support Director

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia CEQUENS Full time

At CEQUENS, we are seeking a Customer Support Director to lead our customer support team in delivering exceptional service. The role focuses on maintaining high-quality customer interactions and ensuring effective issue resolution within established guidelines.

  • Strategic Responsibilities
  • Assist the Customer Success Manager in implementing strategies that enhance customer support efficiency and quality
  • Monitor support metrics to ensure alignment with organizational objectives and KPIs
  • Promote a collaborative and customer-focused culture within the team

Operational Responsibilities include overseeing daily activities of the customer support team, providing coaching and training to team members, and acting as a secondary escalation point for challenging customer inquiries. Regular performance assessments and feedback are also required.

  • Requirements
  • Minimum of 3-5 years of experience in customer support, ideally within the telecom or technology sectors
  • Proven ability to coach and lead a customer support team effectively

The ideal candidate will possess strong communication skills to effectively manage customer and team interactions, excellent problem-solving skills to efficiently resolve customer issues, and a bachelor's degree in Business, Information Technology, or a related field.



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