Help Desk Professional

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia MBC Group Full time

We are seeking a Help Desk Professional to join our team at MBC Group. As a Contact Center Agent, you will be responsible for providing exceptional customer service and support through various channels.

About the Role

This is an exciting opportunity to work with a leading media company, providing support to customers across different platforms.

Key Responsibilities
  • Provide technical assistance to customers via phone, email, and social media, resolving technical issues and providing solutions.
  • Maintain accurate records of customer interactions in the company's CRM system.
  • Collaborate with team members and other departments to improve customer support processes.
  • Stay updated on company products, services, and policies to provide accurate information to customers.
Requirements
  • Strong English and Arabic language proficiency.
  • Excellent communication skills, both written and verbal.
  • Proficiency in using contact center software and CRM tools.
  • Strong problem-solving skills and attention to detail.
  • Ability to handle high-stress situations and manage multiple tasks simultaneously.
  • Flexibility to work in a 24/7 shift environment.
  • Minimum 1 year of past experience in customer service or technical support.
  • Past experience with a Media Company is highly desirable.
  • Past experience with Zendesk is also preferred.


  • Riyadh, Ar Riyāḑ, Saudi Arabia HungerStation | هنقرستيشن Full time

    We are seeking a highly skilled Help Desk Technician Position to join our team at HungerStation | هنقرستيشن. As a Help Desk Technician, you will be responsible for providing technical support to internal teams, ensuring high levels of availability and security.The ideal candidate will have at least 2-4 years of experience as an IT...

  • Help Desk Engineer

    5 days ago


    Riyadh, Ar Riyāḑ, Saudi Arabia Alqotr Full time

    The Help Desk Engineer at Alqotr is responsible for providing technical assistance to employees, resolving hardware and software issues, and assisting with troubleshooting on desktops, laptops, printers, and network devices.ResponsibilitiesProvide technical assistance to employees via phone, email, or in-person.Resolve hardware and software issues promptly...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Geidea Group Full time

    As a Regional Service Desk Lead at Geidea Group, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service and experience.In this role, you will be responsible for:Designing and implementing service processes to improve efficiency and effectiveness.Analyzing service desk...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Geidea Group Full time

    The Geidea Group is seeking an experienced Regional Service Desk Lead to join our team. Key responsibilities include:Leading a team of Service Desk professionals to deliver high-quality support to end-users.Developing and implementing policies and procedures to improve service efficiency and effectiveness.Liaising with vendors to procure new technologies and...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Professional Full time

    We are sourcing on behalf of a globally recognized luxury hotel in Riyadh, known for its exceptional service, elegance, and world-class hospitality. This prestigious property caters to high-profile guests, business travelers, and tourists, offering an unparalleled hospitality experience. As a Front Desk Representative, you will be the first point of contact,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia 2P Full time

    We are seeking a highly skilled Help Desk Specialist to join our team at 2P Perfect Presentation.About the RoleThis is an exciting opportunity for a motivated individual to join our team and make a real difference in the lives of our customers.Key Responsibilities:Ticket Management: Manage incoming tickets and respond to customer inquiries in a timely...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Professional Full time

    Job SummaryGreetings! We are seeking a skilled and customer-focused individual to join our team as a Front Desk Representative. In this role, you will be the first point of contact for our guests, delivering a warm welcome and exceptional service experience.This prestigious property in Riyadh offers an unparalleled hospitality experience, catering to...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tamkeen Technologies Full time

    Tamkeen Technologies is seeking a talented Technology Help Desk Associate to manage SharePoint support, mailbox operations, Active Directory (AD) operations, and ServiceNow ticket distribution.Key responsibilities include:Managing user accounts, groups, and permissions in Active DirectoryMonitoring and resolving AD-related issues, including authentication...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Geidea Group Full time

    We are seeking an experienced Regional Service Desk Lead to join our team at the Geidea Group.This role involves managing the Service Desk staff and ensuring that end-users receive timely and effective assistance. The ideal candidate will have 7-10 years of experience in IT, with a Bachelor's degree in computer science and certification in ITIL....


  • Riyadh, Ar Riyāḑ, Saudi Arabia Giza Systems Full time

    Job DescriptionThe IT Service Delivery Specialist at Giza Systems will be responsible for managing the end-to-end delivery of IT services to our clients. This includes identifying and addressing technical issues, providing exceptional customer service, and collaborating with internal teams to ensure seamless operations.Responsibilities:Manage client...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tata Consultancy Services Full time

    As a Service Desk Engineer at TCS, you will be responsible for providing technical support to internal stakeholders, resolving complex technical issues and improving overall service quality.You will work closely with cross-functional teams to identify and prioritize improvement opportunities, develop and implement process enhancements and collaborate with...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Salehiya Healthcare Full time

    Our VisionSalehiya Healthcare aims to provide exceptional healthcare services and solutions to our customers. We strive to maintain strong customer relationships and improve our IT services to ensure customer satisfaction.Job DescriptionThis Technical Help Desk Associate will be responsible for maintaining effective communication with customers through...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Wipro Technologies Full time

    Wipro Technologies is committed to excellence in service delivery and seeks a highly motivated Technical Support Representative to join our service desk team. As a key member of our team, you will be responsible for providing top-notch technical support and customer service to our clients.Main Responsibilities:Issue Resolution:Analyze and resolve complex...


  • Riyadh, Ar Riyāḑ, Saudi Arabia NICE ONE | نايس ون Full time

    NICE ONE | نايس ون is committed to providing exceptional customer service and technical support to our staff. As an IT Support Specialist, you will play a critical role in achieving this goal by providing timely and effective technical assistance, troubleshooting hardware and software issues, and maintaining accurate records of IT support...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Arabic Computer Systems Full time

    We are looking for a highly skilled Technical Support professional to join our team at Arabic Computer Systems. As a key member of our support team, you will be responsible for providing technical assistance to our customers, troubleshooting technical issues, and collaborating with our engineering team to resolve complex problems.Job...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Lucid Motors Full time

    Service Desk Role OverviewThe Service Desk Professional will be the first point of contact for our guests, providing timely and effective support to resolve any questions or concerns they may have.Key responsibilities include:Responding to guest inquiries and telephone calls in a friendly and professional manner.Coordinating with service advisors to ensure...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Tamkeen Technologies Full time

    Tamkeen Technologies is looking for an experienced IT Support specialist to manage SharePoint support, mailbox operations, Active Directory (AD) operations, and ServiceNow ticket distribution. The ideal candidate will have excellent problem-solving and communication skills.Responsibilities:SharePoint Support: Provide support for SharePoint environments,...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Midis Group Kuwait Full time

    Job OverviewMidis Group Kuwait is seeking a skilled Technical Support Engineer to provide technical assistance and system administration services.Main DutiesProvide technical support to end-users via phone, email, or remote support tools.Troubleshoot and diagnose technical issues related to MAXIMO applications, databases, and integrations.Document incident...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Professional Full time

    What We OfferAt our luxury hotel in Riyadh, we offer a range of benefits and opportunities for growth and development. As a Front Desk Representative, you will be part of a dynamic and supportive team, working together to deliver exceptional service to our guests. You will also have access to ongoing training and development programs, designed to help you...


  • Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full time

    Front Desk Supervisor Job DescriptionMarriott International is seeking a highly motivated and organized Front Desk Supervisor to join our team.About the RoleThe Front Desk Supervisor will be responsible for supervising and coordinating the activities of front office teams, including Bell/Door Staff, Switchboard and Guest Services/Front Desk.Key...