Premium Experience Manager

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia BLACKLANE Full time

We are committed to creating a workplace where every individual feels valued, supported, and empowered to contribute their best work.

As a Customer Care Concierge at BLACKLANE, you will be responsible for delivering exceptional customer service by embodying our company's core values in every interaction with our guests and chauffeurs worldwide.

Key Qualifications:
  • You have a strong passion for delivering exceptional customer service.
  • You have previous experience in a customer service role, preferably within a luxury, hospitality, or premium service industry.
  • You excel in problem-solving and remain calm under pressure while resolving customer issues.
  • You are a natural relationship builder who can deescalate difficult situations and build trust with customers.
  • You are highly organized, with strong multitasking abilities and attention to detail.


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