Guest Service Director
3 days ago
Crowne Plaza Riyadh Al Waha, an IHG Hotel seeks a dedicated Bell Captain to lead our bell team in delivering exceptional guest experiences and ensuring efficient hotel operations. As a key member of our hospitality team, you will oversee guest luggage services, staff coordination, and maintain a welcoming atmosphere at the heart of the hotel.
About Us
We empower our guests to achieve their best by creating confidence, encouraging success, and making things happen. Our team embodies these values while ensuring seamless service delivery in luggage handling, valet services, and more.
Key Responsibilities:
- Supervise the receipt, delivery, and storage of guest luggage, ensuring efficiency and adherence to hotel procedures.
- Collaborate closely with Guest Relations to prioritize the prompt delivery of luggage for VIPs and Priority Club Members.
- Ensure smooth check-in and check-out experiences for guests, coordinating with various departments.
- Manage and roster staff, including Bellmen, Parking Valets, and Doormen, ensuring that all are properly trained, neatly dressed, and knowledgeable about hotel services.
- Conduct daily briefings, ensuring staff are well-prepared and informed to provide top-notch service.
- Provide ongoing training to staff, identifying areas for improvement and promoting development.
Facility Management:
- Oversee the cleanliness and presentation of the lobby area and main entrance, ensuring a welcoming environment for guests.
- Supervise valet services, ensuring proper handling of guests' vehicles during peak hours.
- Ensure all equipment, including trolleys and uniform service items, are in good working condition.
Operational Excellence:
- Stay informed about guest arrivals, departures, and special needs, with an emphasis on VIP and group movements.
- Handle emergency evacuation and fire procedures, ensuring all staff are well-versed in safety protocols.
- Manage newspaper deliveries and coordinate with vendors for timely service.
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