Guest Services Supervisor

1 day ago


Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh Al Waha, an IHG Hotel Full time

Crowne Plaza Riyadh Al Waha, an IHG Hotel, is seeking a highly skilled and experienced individual to fill the role of Customer Experience Coordinator. In this position, you will play a vital role in delivering exceptional guest experiences and ensuring operational excellence.

Key Responsibilities:
  1. Guest Experience: Provide exceptional customer service to guests, responding promptly to their needs and concerns.
  2. Team Management: Supervise and coordinate the activities of the front office team, ensuring seamless and efficient operation of the department.
  3. Operational Execution: Manage guest information, group bookings, and local event information, using public address systems as needed, conduct thorough investigations into guest complaints, providing effective solutions to resolve issues.

Qualifications & Experience: A diploma or vocational certificate in hotel administration, hotel management, or a related field; at least one year of experience in front office or guest services, including supervisory experience, or an equivalent combination of education and experience.

Key Skills: Strong communication and interpersonal skills; proficiency in Microsoft Office and Front Office Systems; strong organizational and problem-solving abilities, with a focus on guest satisfaction and operational efficiency.



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