Deputy Boutique Manager

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Richemont Full time
Deputy Boutique Manager Job Description

At Piaget, we are committed to excellence and innovation in the luxury watchmaking and high jewelry industry. We are seeking a highly skilled and experienced Deputy Boutique Manager to join our team.

Key Responsibilities:
  • Co-manage boutique operations and administration, including reporting, retail operations, stock control, health and safety, security, and performance analysis.
  • Monitor sales targets and KPIs, and implement annual action plans in partnership with the Boutique Manager.
  • Provide monthly reporting to the Boutique Manager, including sales, traffic, KPIs, follow-up, missed sales, stock issues, customer service, and discounts.
  • Run analytical reports for the boutique as needed.
  • Behave as an ambassador of the brand inside and outside the boutique.
  • Provide exceptional customer service and handle customer issues with professionalism.
  • Implement an effective data capture and follow-up system for clients, prospects, customer service, and reservations.
Team Co-Management:
  • Co-manage boutique staff and daily control of security guards.
  • Co-lead daily briefings and animate during Boutique Manager absences.
  • Participate in one-to-one meetings with sales staff.
  • Co-evaluate sales staff through the annual PMP process, fix their objectives and KPIs, and make regular assessments.
  • Delegate operational activities and establish clear responsibilities within the team.
  • Co-animate the team with commercial actions, challenges, incentives, and events.
  • Transmit and control relevant documents to the Boutique Manager for individual monthly commissions and incentives.
  • Assist the Boutique Manager in providing training to the team and staff coaching.
Stock Control:
  • Responsible for replenishing stock according to Piaget procedures and policies.
  • Maintain effective stock controls to ensure continued stock supply and good management of the stock.
  • Take responsibility for designated stock categories, maintain high standards, and report any damages.
  • Control the quality of the stock and ensure all pieces are handled with extra care and in perfect selling conditions.
  • Ensure deliveries are processed swiftly and the boutique's entire product assortment is made immediately available and easily accessible to clients.
  • Lead daily and annual stock inventories.
  • Manage in and out stock transfers and follow-up.
  • Responsible for the after-sale procedure and accomplishment of the boutique.
  • Organize a safe and clean stockroom and back office area.
Requirements:
  • A minimum of two to five years of prior management experience and background in luxury activities (retail or service).
  • Foreign languages required (English a must).
  • Computer knowledge in Microsoft; knowledge of SAP is a plus.
  • Shows innovation and initiative, be proactive and pre-empt boutique and team issues.
  • Excellent communication skills both written and verbal.
  • Successfully able to handle multiple demands and competing priorities in a multinational business.

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