Support Operations Lead

4 days ago


Riyad Al Khabra, Saudi Arabia Tabby Full time

About Our Team
We're a diverse and passionate team of professionals dedicated to delivering exceptional customer experiences. We're looking for a skilled Customer Experience Representative to join our team and contribute to our mission.

Job Responsibilities

  • Engage with customers via chat and phone, providing prompt and effective solutions to their queries.
  • Leverage and test AI-driven digital tools to enhance automation and efficiency.
  • Champion customer service excellence, ensuring policies and procedures align with company objectives.
  • Analyze customer queries, identifying patterns and opportunities for service optimization.
  • Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

Skills and Qualifications

  • Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
  • A postgraduate degree in math, business, marketing, or finance is preferred.
  • Strong analytical and problem-solving skills, with the ability to think critically.
  • Exceptional communication and interpersonal skills, with a high level of self-awareness.
  • The ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
  • A team player mindset, with the ability to build and maintain strong relationships across teams.
  • Resilience under pressure, with a proactive approach to challenges.

Benefits

  • Opportunities for professional growth and development in a dynamic, fast-paced environment.
  • Work with cutting-edge technologies and AI-powered tools to shape the future of customer support.
  • Competitive salary and benefits package.
  • Ongoing training and support to help you succeed in your role.


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