Support Operations Lead
4 days ago
About Our Team
We're a diverse and passionate team of professionals dedicated to delivering exceptional customer experiences. We're looking for a skilled Customer Experience Representative to join our team and contribute to our mission.
Job Responsibilities
- Engage with customers via chat and phone, providing prompt and effective solutions to their queries.
- Leverage and test AI-driven digital tools to enhance automation and efficiency.
- Champion customer service excellence, ensuring policies and procedures align with company objectives.
- Analyze customer queries, identifying patterns and opportunities for service optimization.
- Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.
Skills and Qualifications
- Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
- A postgraduate degree in math, business, marketing, or finance is preferred.
- Strong analytical and problem-solving skills, with the ability to think critically.
- Exceptional communication and interpersonal skills, with a high level of self-awareness.
- The ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
- A team player mindset, with the ability to build and maintain strong relationships across teams.
- Resilience under pressure, with a proactive approach to challenges.
Benefits
- Opportunities for professional growth and development in a dynamic, fast-paced environment.
- Work with cutting-edge technologies and AI-powered tools to shape the future of customer support.
- Competitive salary and benefits package.
- Ongoing training and support to help you succeed in your role.
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