ITIL Certified Service Manager

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia VisionX Technologies, Inc. Full time

Job Description

We are seeking an experienced ITIL Certified Service Manager to join our team at VisionX Technologies, Inc. As an ITIL Certified Service Manager, you will be responsible for defining and negotiating IT service level agreements (SLAs) to ensure that IT services meet business needs.

You will work closely with stakeholders to align Oracle Cloud service performance with business objectives while maintaining ITIL best practices. Additionally, you will drive continuous service improvement, ensuring compliance with industry standards and regulations.

Main Responsibilities

  1. Develop and Implement SLAs: You will develop and implement service level agreements (SLAs) to ensure that IT services meet business needs.
  2. Monitor and Analyze Performance Metrics: Monitor and analyze performance metrics to identify areas for improvement.
  3. Drive Continuous Service Improvement: Drive continuous service improvement by identifying pain points and implementing service improvements.

Requirements

  • ITIL Certification: We require an ITIL certification, preferably ITIL v4.
  • 10+ Years of Experience: The ideal candidate will have 10+ years of experience in Service Level Management, IT Operations, or IT Managed Services.
  • Strong Communication Skills: Strong communication skills with experience in stakeholder management are essential.


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