Office Operations Manager

1 week ago

Dammam, Eastern Province, Saudi Arabia Eram Talent Full time
Job Summary

We are seeking a highly skilled and experienced Office Operations Manager to join our team at Eram Talent. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our office buildings.

Key Responsibilities
  1. Office Operations: Ensure that all office operations are conducted in an appropriate manner, including responding to urgent situations when they occur.
  2. Transition Management: Initiate the handover checklist for new offices and finalize the transition process with the operations team.
  3. Vendor Management: Supervise contractors and vendors involved in services such as maintenance, janitorial work, food services, parking management, technical support, IT, etc.
  4. Operational Compliance: Ensure that all office operational requirements are fulfilled in accordance with established guidelines and standard operating procedures (SOPs).
  5. Staff Relocation: Coordinate staff relocations in collaboration with logistic and technical teams, ensuring alignment towards a common goal.
  6. Office Management: Manage the day-to-day operations of all office buildings.
  7. Readiness and Communication: Guarantee comprehensive readiness of the offices in all aspects, including aligning with Facilities Management, Safety, IT, Security, Soft Services, and promptly communicate any issues to the relevant stakeholders.
  8. Customer Service: Establish effective communication with customers to elevate their satisfaction levels.
  9. Maintenance and Service: Supervise all raised maintenance and service tickets, collaborating with stakeholders such as Facility Management team, Housekeeping, Hospitality, IT & Projects team to expedite process execution and ensure proper closure within the SLA (Service Level Agreement).
  10. Procurement and Execution: Support in the procurement procedures and raise the PR/PO to ensure full compliance to the company policy & procedures.
  11. Work Order Management: Oversee minor work orders and ensure timely and proper execution.
  12. Complaint Resolution: Resolve the complaints raised that belong to office services.
  13. Service Level: Ensure providing exceptional services level to all office occupants.
  14. Access Management: Facilitate the access permissions for the visitors and coordinate with the security concerned team.
  15. Inspections and Assessments: Perform daily inspections/HSE (Health, Safety and Environment) observation of the offices and complete the checklist/assessment.
Requirements
  1. Experience: Minimum 4 years of experience in office services or facility management or any relevant field.
  2. Skills: Ability to work in a challenging and changing environment and work with ideas. Team player with organizational and planning skills. General knowledge and orientation in office services and facility management. Basic knowledge of space management. Excellent time management skills and ability to multi-task and prioritize work. Proficient in MS Office and SAP systems. Exceptional communication skills. Highly customer focused.
  3. Education: Bachelor's degree in business management, Facilities Management, Engineering, or relevant degree.

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