Front Office Assistant Manager

6 days ago

Dammam, Eastern Province, Saudi Arabia Radisson Hotel & Apartments, Dammam Industrial... Full time
Job Description

**Job Title:** Front Office Assistant Manager

**Job Summary:** We are seeking a highly skilled and experienced Front Office Assistant Manager to join our team at Radisson Hotel & Apartments, Dammam Industrial. The successful candidate will be responsible for supporting the smooth operation of the front office department, ensuring exceptional guest service, and driving business growth.

Key Responsibilities:
  • **Support Front Office Operations:** Assist in the management of the front office department, ensuring seamless guest experiences and efficient operations.
  • **Guest Service Excellence:** Deliver exceptional guest service, responding promptly to guest inquiries and resolving issues in a timely and professional manner.
  • **Business Growth:** Develop and implement strategies to drive business growth, increase revenue, and improve guest satisfaction.
  • **Team Leadership:** Supervise and mentor the front office team, fostering a culture of excellence, growth, and development.
  • **Cost Control:** Ensure effective cost management, inventory control, and productivity optimization.
  • **Stakeholder Relationships:** Build and maintain strong relationships with key stakeholders, including guests, colleagues, and external partners.
  • **Guest Engagement:** Develop and implement effective guest engagement programs, enhancing the overall guest experience.
  • **Compliance:** Ensure adherence to all relevant laws, regulations, and company policies, maintaining a culture of compliance and integrity.
Requirements:
  • **Experience:** Proven experience in front office operations, with a strong background in hospitality management.
  • **Leadership Skills:** Excellent supervisory and managerial skills, with a hands-on approach and lead-by-example work style.
  • **Guest Service:** Commitment to delivering exceptional guest service, with a passion for the hospitality industry.
  • **Problem-Solving:** Ability to find creative solutions, with proven problem-solving capabilities and a willingness to support colleagues.
  • **Integrity:** Personal integrity, with the ability to work in an environment that demands excellence, time, and energy.
  • **IT Skills:** Experience working with IT systems on various platforms.
  • **Communication:** Strong communication skills, with the ability to effectively communicate with guests, colleagues, and external partners.

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