Strategic IT Vendor Manager

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Visionx Full time

About VisionX

We're a pioneering company that empowers businesses to conquer complexity with AI. Since 2017, we've been dedicated to delivering custom, agile systems tailored to our clients' unique challenges. Our innovative approach sets us apart in the industry.

Our global network comprises world-leading brands and Fortune 1000 companies, leveraging expertise in computer vision, 3D modeling, AR, VR, decision sciences, and IoT. We don't follow trends; we create them, fast-tracking our clients' AI journey with bespoke strategies, accelerators, and pre-trained AI assets that build real Intellectual Property.

Our achievements speak for themselves. We're recognized among Fast Company's Top 10 Most Innovative Companies of 2020, Microsoft, and Snap Inc. We deliver breakthrough solutions that drive tangible growth. We're not here to keep up but to redefine what's possible, and our track record proves it.

Your Role:

This role involves being the primary point of contact for managing IT operation contracts, with a strong focus on IT Managed Services agreements. You'll be responsible for ensuring contract performance and compliance. This includes continuously evaluating vendor performance against established service level agreements (SLAs) and key performance indicators (KPIs). You'll utilize performance monitoring tools and conduct regular reviews to identify any deviations from agreed-upon standards.

Key Responsibilities:

  1. Evaluate vendor performance and identify areas for improvement.
  2. Monitor and report on contract compliance and SLA adherence.
  3. Negotiate with vendors to address performance gaps and implement corrective actions.
  4. Manage contractual obligations within the IT operations domain.
  5. Analyze data to inform strategic decisions and optimize vendor relationships.


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