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IT Support Specialist

2 months ago

Riyadh, Ar Riyāḑ, Saudi Arabia noon Full time

About noon:

noon is a leading e-commerce platform that has expanded its services to include marketplaces for food delivery, quick-commerce, fintech, and fashion. Our mission is to provide exceptional customer experiences and drive business growth.

**Role Overview:**

As an IT Support Engineer at noon, you will be responsible for ensuring the smooth operation of our technical infrastructure and providing top-notch support to our teams. You will work closely with our business stakeholders and fellow engineers to implement and maintain critical infrastructure elements, as well as provide day-to-day support to meet our operations' needs.

**Key Responsibilities:**

  • Provide a support service that ensures all IT equipment and infrastructure is running at optimal performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.
  • Run projects across the site, working closely with the business and fellow engineers, to implement changes and/or additions to the site's technology infrastructure to support changing business and IT requirements.
  • Supervise and manage a team of IT technicians, including managing workloads and reporting back to the IT manager and regional IT management.
  • Review, revise, and execute change management requests as required.
  • Manage the availability of all IT equipment and infrastructure through continuous improvement, looking to improve equipment efficiencies and cost reductions accordingly.
  • Perform random site audits on technical infrastructure to ensure adherence to the latest company IT and Health & Safety guidelines.
  • Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and company standards.
  • Undertake project management and act as a single point of contact for projects.
  • Provide technical support/input to site and team projects and initiatives.
  • Keep key stakeholders informed of project progress and maintain project documentation.
  • Provide sanity checks and technical execution of projects.
  • Carry out ad-hoc requests as and when required, supporting a wide customer base.

**Requirements:**

  • Linux/Unix System Support experience.
  • MS Windows System Support experience.
  • A background in Networking – LAN / WAN and Wireless.
  • Holds a detailed understanding of core internet technologies – Routing and Switching, DNS, DHCP, mail transport, OSI Model.
  • Telecom knowledge including VOIP / SIP and mobile technologies is advantageous.
  • Experience in a customer-facing technical role requiring solid technical aptitude, excellent written and oral communication skills, and the ability to deal effectively with people at all levels and in different situations.
  • Experience supervising a team or leading a group of peers.
  • Project management abilities and technical task execution experience.
  • Strong analytical skills with proven problem-solving ability.
  • Proven ability to operate autonomously in high-pressure situations, handle multiple competing priorities, and display a high level of discipline and professionalism.
  • Ability to develop clear and concise documentation.
  • Demonstrated willingness to learn and apply new technology.
  • Ability to travel up to 25%.
  • Vendor certification of the following would be beneficial: Linux/Unix System Support, MS Windows System Support, Cisco knowledge – LAN / WAN and Wireless.
  • IT / ICT further education qualification.
  • Previous experience in a dynamic environment with a high degree of customer service focus.
  • Help Desk / Technical support management experience.
  • Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems.
  • Proven ability to learn and apply new technology.

**What we're looking for:**

  • We're looking for individuals with high standards, who understand that hard work matters.
  • You need to be relentlessly resourceful and operate with a deep bias for action.
  • We need people with the courage to be fiercely original.
  • noon is not for everyone; readiness to adapt, pivot, and learn is essential.