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Desktop Support Technician

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Riyadh, Ar Riyāḑ, Saudi Arabia Greenberg Traurig, LLP Full time

The Desktop Support Technician will be responsible for implementing and supporting technologies related to computer endpoints and the delivery of operating systems and applications in physical and virtual environments.

This role involves creating operating system (OS) images and environments, building and deploying applications and patches to Windows physical and virtual desktops, reporting on delivery results, and working with application owners to update and upgrade/maintain the end user environment.

Responsibilities:
  • Designs, maintains, and troubleshoots OS images and task sequences in MECM and Intune Autopilot for various physical and virtual platforms.
  • Installs, configures, manages, and supports endpoints through MECM and Intune.
  • Packages and executes application deployments using MECM, MSI, and transforms (.MST) using industry-standard tools.
  • Manages and troubleshoots on-premises group policy and cloud-based policy (Intune) throughout the enterprise.
  • Performs advanced troubleshooting on endpoint-related issues using industry-standard tools.
  • Manages and maintains user profile management products.
  • Writes and maintains scripts using industry-standard scripting languages.
  • Configures, deploys, and monitors OS and application updates through WSUS, MECM, Intune, and other delivery mechanisms.