Beauty Service Director

5 days ago


Riyad Al Khabra, Saudi Arabia Domo Ventures W.L.L. Full time
Job Overview

We are seeking a highly skilled and experienced Spa Manager to lead our beauty and general well-being services in Riyadh and Khobar.

About the Role
  • Serves as a role model for excellent guest relations, interacting with clients to gather feedback on product quality and service standards.
  • Handles client complaints, empowers associates to deliver exceptional customer service, and solicits feedback from staff.
  • Manages day-to-day spa operations, ensuring all associates have necessary supplies, equipment, and uniforms.
Key Responsibilities
  • Guest Relations: Foster positive relationships with clients, addressing concerns promptly, and promoting loyalty through excellent service.
  • Associate Empowerment: Train and guide staff to provide superior customer experiences, empowering them to make informed decisions.
  • Operations Management: Oversee daily activities, maintain cleanliness, and ensure efficient supply management within budget constraints.
  • Feedback and Recognition: Regularly review comment cards and guest satisfaction results, recognizing outstanding performance and areas for improvement.
Requirements
  • Experience: Minimum five years of experience in managing a similar business, preferably in Dubai.
  • Qualifications: Relevant recognized qualifications and fluency in English.
  • Transferable Skills: Proven ability to drive success, treat the business like your own, and motivate teams to excel.

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