Otolaryngology Service Manager

2 days ago


Jeddah, Makkah Province, Saudi Arabia BUPA Arabia Full time
Responsibilities and Expectations

The Otolaryngology Senior Registrar/Specialist is accountable for delivering exceptional patient care through telehealth consultations. They will utilize their expertise in otolaryngology to diagnose and manage various ear, nose, and throat conditions remotely, ensuring optimal patient outcomes and satisfaction.

Patient Care and Management
  • Conduct comprehensive telehealth consultations, incorporating thorough patient history and physical examinations, to address ear, nose, and throat issues.
  • Employ video conferencing platforms to assess patient symptoms, review medical history, and conduct virtual examinations. Develop personalized treatment plans, prescribe medications, and provide ongoing patient education.
  • Offer comprehensive virtual consultations to patients with diverse otolaryngological conditions, including:
    • Ear, nose, and throat infections
    • Sinus problems
    • Hearing loss
    • Dizziness and balance disorders
    • Voice disorders
    • Sleep apnea
    • Head and neck cancers
  • Create and implement personalized treatment plans, encompassing medication management, specialist referrals, and lifestyle modifications.
  • Work collaboratively with healthcare professionals, including primary care physicians, specialists, and nurses, to ensure seamless patient care.
  • Foster population health management by identifying and addressing health issues at the community level, implementing preventive measures, and promoting health education and awareness.
Quality and Compliance
  • Effectively communicate with patients and their families, providing clear explanations of diagnoses, treatment options, and follow-up care.
  • Adhere to relevant medical regulations, ethical guidelines, and quality assurance standards for telehealth practice.
  • Stay current with telehealth regulations and best practices. Engage in quality improvement initiatives and accurately document patient encounters.
  • Participate in quality improvement initiatives, research activities, and clinical audits to enhance patient care and outcomes.
Professional Growth
  • Enhance professional knowledge and skills in otolaryngology and telehealth best practices continuously.
  • Attend relevant conferences, workshops, and online courses to stay informed about advancements in ENT medicine and telehealth technology.
  • Stay updated on the latest developments in otolaryngology and telehealth technology.
Platform Proficiency
  • Maintain accurate and complete patient records according to HIPAA regulations.
  • Develop proficiency in utilizing the designated telehealth platform, including video conferencing, secure messaging, and electronic health records (EHR) integration.
  • Participate actively in training programs and stay updated on platform enhancements and best practices. Collaborate with IT support to resolve technical issues.

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