Multilingual Help Desk Agent

3 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Global Blue Full time
Responsibilities:

As a Career Summary: Customer Service Representative at Global Blue, your primary responsibility will be to deliver exceptional customer experiences through various communication channels such as phone, email, and chat.

Key responsibilities include:
  1. Responding to customer inquiries in a polite and professional manner.
  2. Collaborating with internal teams to resolve complex customer issues.
  3. Documenting customer interactions and updating records accordingly.
  4. Maintaining up-to-date knowledge of products and services to provide accurate information to customers.

Requirements:

To succeed in this role, you should have:
  • A secondary education degree or university degree (Bc/MA).
  • Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken).
  • Fluent knowledge of a second foreign language (upper-intermediate, both written and spoken).
  • PC literate with experience using MS Office.
  • Excellent communication and interpersonal skills.

Benefits:

We offer a competitive compensation package including a salary range, benefits, and opportunities for career growth and development.

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