Reservations Supervisor

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full time
Reservations Supervisor (Saudi Nationality)

Join to apply for the Reservations Supervisor (Saudi Nationality) role at Sofitel Mumbai BKC

Company Description

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

  • To answer the calls with clear speech and pleasant voice.
  • To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
  • To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
  • To recognize VIP guests and to apply the concerned policies.
  • To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
  • To promote the Accor loyalty programs and the hotel promotions.
  • To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
  • To call the manager for advice in serious cases or if an approval is required.
  • To properly use the telephone etiquettes as per Sofitel standards.
  • To have a perfect knowledge of room types and rate structure.
  • To ensure the accuracy of all booking information entered in the PMS.
  • To have a perfect knowledge of the hotel products.
  • To fulfil administrative tasks and filing.
  • To properly use and maintain the reservation communication system (telephone, fax, e-mail).
  • To be aware of and to follow emergency and security procedures.
  • To respect key handling procedures.
  • To respect schedules, terms and deadlines as agreed with the Management.
  • To attend a daily line up briefing with the reservations team.
  • To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
  • To attend training and meetings as and when required.

Qualifications

  • Understanding Hotel Operations
  • Saudi National is mandatory
  • Previous Experience is a must
  • Teamwork
  • Planning for Business
  • Supervising People
  • Understanding Differences
  • Supervising Operations
  • Effective Communication
  • Drive for Results

Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

Referrals increase your chances of interviewing at Sofitel Mumbai BKC by 2x.

#J-18808-Ljbffr

  • Reservations Supervisor

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IHG Hotels & Resorts Full time

    Roles and responsibilities A Reservations Supervisor plays a crucial role in managing the reservations department and ensuring a seamless booking experience for guests. Here are the typical day-to-day activities for this position:Day-to-Day Activities of a Reservations Supervisor Overseeing Reservations:Managing and processing reservation requests, changes,...

  • Reservations Supervisor

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time

    Reservations SupervisorHotel Brand: KimptonLocation: Saudi Arabia, RiyadhHotel: KAFD Riyadh (RUHKA), King Abdullah Financial DistrictJob number: 139188Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide. Our...

  • Reservations Supervisor

    13 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time

    Reservations SupervisorHotel Brand: KimptonLocation: Saudi Arabia, RiyadhHotel: KAFD Riyadh (RUHKA), 7422 Innovation Street 2, 2921 Al Aqeeq District, 13519Job number: 139188Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before...

  • Reservation Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full time

    Sofitel Mumbai BKC is a 5-star hotel dedicated to providing an exceptional guest experience. As a Reservations Supervisor, you will be responsible for handling room reservations, ensuring seamless communication with guests and colleagues alike.Key Responsibilities:To attend to incoming and outgoing room reservation requests in accordance with hotel standards...

  • Reservations Team Leader

    12 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time

    About the Role">We are looking for a highly skilled Reservations Supervisor to join our team at Kimpton Riyadh, a unique and design-forward hotel in Saudi Arabia.">About Us">Kimpton Hotels & Restaurants is a pioneer in the boutique hotel industry, known for its heartfelt connections and dedication to making people's lives better. Our mission is to provide...

  • Reservations Agent

    13 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Rotana Hotel Management Corporation Full time

    Reservations AgentJob DescriptionWe are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As a Reservations Agent, you are responsible for maintaining effective communication on all reservations...

  • Hotel Reservations Manager

    12 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time

    About the Role">We are seeking a Reservations Supervisor to join our pre-opening team at Kimpton Riyadh, a brand-new hotel in Saudi Arabia, offering a unique and design-forward experience for our guests.">About Us">Kimpton Hotels & Restaurants is a leading boutique hotel company, known for its innovative approach to hospitality and commitment to delivering...

  • Reservations Manager

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IHG Hotels & Resorts Full time

    Roles and responsibilities Manage the daily activities of the reservations staff. Schedule and assign work.Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.Ensure all staff is properly trained on systems and service...

  • Front Desk and Reservations Coordinator

    12 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time

    About the Role">We are seeking a highly motivated Reservations Supervisor to join our team at Kimpton Riyadh, a luxurious hotel in Saudi Arabia, known for its exceptional service and unique design.">About Us">Kimpton Hotels & Restaurants is a boutique hotel company dedicated to delivering unforgettable experiences for our guests. We pride ourselves on our...

  • Reservations Agent Saudi Only

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott Hotels & Resorts Full time

    Description POSITION SUMMARYProcess all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. Accommodate and document special requests. Answer questions...

  • Hotel Supervisor Position

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full time

    The Sofitel Mumbai BKC seeks a seasoned Reservations Supervisor to join its team. This role involves attending to room reservations, enhancing customer loyalty through effective communication, and maintaining relationships with bookers.Responsibilities Include:Answering calls with clear speech and pleasant voiceHandling room reservations according to hotel...

  • Guest Services Supervisor

    12 hours ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full time

    About the Role">We are hiring a Reservations Supervisor to lead our reservations team at Kimpton Riyadh, a luxurious hotel in Saudi Arabia, known for its exceptional service and warm hospitality.">About Us">Kimpton Hotels & Restaurants is a boutique hotel company dedicated to delivering unforgettable experiences for our guests. We pride ourselves on our...

  • Guest Experience Coordinator

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full time

    The Sofitel Mumbai BKC is hiring a Reservations Supervisor to oversee room reservations and enhance customer experience. This role demands excellent communication skills, ability to work under pressure, and knowledge of hotel operations.Main Responsibilities:To handle any guest complaint in a professional mannerTo call the manager for advice in serious cases...

  • Customer Service Lead

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Sofitel Mumbai BKC Full time

    We are seeking a highly skilled Reservations Supervisor at Sofitel Mumbai BKC. The ideal candidate will possess strong customer service skills, ability to multitask, and proficiency in handling room reservations.Key Tasks:To recognize VIP guests and apply concerned policiesTo have perfect knowledge of room types and rate structureTo ensure accuracy of all...

  • Concierge Supervisor

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia IHG Hotels & Resorts Full time

    Roles and responsibilities A Concierge Supervisor plays a vital role in ensuring that guests receive exceptional service and have a memorable stay. Here are the typical day-to-day activities for this position:Day-to-Day Activities of a Concierge Supervisor Supervising the Concierge Team:Leading and mentoring the concierge team to ensure high standards of...

  • Guest Relations Supervisor

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full time

    Guest Relations SupervisorHotel Brand: KimptonLocation: Saudi Arabia, RiyadhHotel: KAFD Riyadh (RUHKA), King Abdullah Financial DistrictJob number: 139205Kimpton Hotels & Restaurants is the original boutique hotel company, which pioneered the concept of unique, distinctive, design-forward hotels in San Francisco, California before expanding worldwide....

  • Customer Service Representative

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia NOVOTEL Full time

    We are seeking a dedicated Customer Service Representative to join our team in Riyadh, Saudi Arabia. As a key member of our customer service operations, you will play a crucial role in maximizing hotel revenue and ensuring guest satisfaction by efficiently handling and processing reservations.ResponsibilitiesGreet guests over the phone in a friendly and...

  • Accountant

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Dr. Sulaiman AL Habib Medical Group Full time

    Roles and responsibilities Responsible for processing, reviewing and filing governmental claimsKey Responsibilities / Accountabilities:Process governmental claims in a timely manner to ensure prompt and full payment.Review and verify governmental claims for completeness and accuracy.Compile claims according to government specifications, i.e. claim forms,...

  • Front Desk Representative

    3 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia (New Hotel Villas Company) Full time

    We offer a unique and luxurious getaway experience, combining the natural beauty of the Eqda Mountains with top-tier hospitality. Our resorts in Riyadh, Tabuk, and Hail are designed to provide guests with exceptional service, relaxation, and unforgettable memories. As we expand our team, we are seeking a dedicated Front Desk Agent to provide world-class...

  • Business Development Executive-ZTG

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Zahid Industries Full time

    Job Title: Business Development Executive-ZTGPosting Start Date: 15/02/2025Job Location: RiyadhJob Description:Job SummaryClient retention, develop business from existing clients and bring new customers on board for ZTG.Key AccountabilitiesAssisting Business Development Manager ER and WR to develop overall Business of ZTG.Doing active corporate sales in...