Room Attendant

2 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia IHG Hotels & Resorts Full time
Roles and responsibilities

We take our housekeeping standards seriously. So, we're searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience for InterContinental Durrat Al Riyadh Resort & Spa.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

Making sure every single room is at its absolute best for our guests
Helping our guests in any way you can – whether they've forgotten their toothbrush or just need to find the elevator
Keeping your supervisor in the loop by advising them of any progress or problems
Monitoring and controlling supplies to minimise waste
Doing your best to reunite guests with any lost or misplaced items
Regularly assisting with deep clean projects
1. Cleaning and Maintaining Guest Rooms:
Daily Room Cleaning: Clean guest rooms, including making beds, dusting furniture, vacuuming carpets, and mopping floors. This includes changing bed linens, replenishing towels, and ensuring that all surfaces are spotless.
Sanitation and Hygiene: Ensure that bathrooms are thoroughly cleaned and sanitized, including scrubbing toilets, sinks, showers, and mirrors. Replenish toiletries such as soap, shampoo, conditioner, and toilet paper.
Restocking Amenities: Replenish in-room amenities such as towels, linens, and mini-bar items (if applicable). Ensure that all guest supplies are replenished to maintain a high level of comfort.
Trash Removal: Remove trash and waste from the guest rooms, ensuring that bins are emptied and cleaned.
Cleaning Equipment: Use appropriate cleaning equipment (vacuum cleaners, mops, cloths, and cleaning products) and follow safety protocols for their use.
2. Room Inspections:
Inspect Room Condition: Conduct a detailed inspection of the guest room, identifying any issues such as maintenance problems, broken items, or damaged furniture. Report these issues to the supervisor or maintenance team.
Ensure Standards are Met: Ensure that the room meets the required cleanliness and presentation standards set by the hotel or accommodation provider. This includes making sure all furniture, fixtures, and amenities are properly arranged and functioning.
3. Guest Requests and Special Requirements:
Respond to Guest Requests: Address any special requests or preferences by guests, such as providing extra pillows, blankets, or specific room amenities.
Provide Excellent Customer Service: Maintain a positive, professional attitude when interacting with guests, ensuring that their needs are met promptly and efficiently.

Desired candidate profile

Maintain Supplies and Equipment:

  • Stock Cleaning Supplies: Ensure that all necessary cleaning supplies, linens, and amenities are available and stored properly. Notify the supervisor when supplies need to be replenished.
  • Maintain Equipment: Ensure that all cleaning equipment is in good working condition. Report any broken or malfunctioning equipment for repair or replacement.

Skills and Qualifications:

1. Attention to Detail:

  • Precision: Room attendants must have a keen eye for detail, ensuring that every aspect of the room meets cleanliness and presentation standards, from bed making to bathroom sanitation.

2. Physical Stamina and Dexterity:

  • Physical Demands: The role involves physical activity, including lifting, bending, and moving furniture or cleaning heavy items. Room attendants should be able to perform tasks efficiently and for extended periods.
  • Manual Dexterity: Handling cleaning tools, linen, and other items with care and efficiency requires good hand-eye coordination and manual dexterity.

3. Time Management:

  • Efficiency: Room attendants often work on a tight schedule, needing to clean and prepare multiple rooms per shift. Effective time management and the ability to work quickly without compromising on quality are crucial.

4. Customer Service Skills:

  • Professionalism: Room attendants should be friendly, approachable, and professional when interacting with guests, ensuring that guests feel comfortable and satisfied with the service.
  • Problem-Solving: Ability to address and resolve minor issues or guest complaints promptly, such as replacing missing items or responding to special requests.

5. Knowledge of Cleaning Standards:

  • Cleaning Techniques: Knowledge of proper cleaning techniques, including the use of appropriate cleaning agents and methods to ensure cleanliness while protecting surfaces.
  • Health and Safety: Understanding and following health and safety guidelines when handling chemicals and cleaning equipment.

6. Communication Skills:

  • Clear Communication: Ability to communicate effectively with colleagues, supervisors, and guests to ensure tasks are completed smoothly and to address any issues that arise.

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