Reservations and Guest Services Coordinator
2 days ago
We are seeking an experienced Reservations Agent to join our dynamic Front Office team. As a key contact point for guests and internal stakeholders, you will play a critical role in ensuring seamless communication and exceptional customer service.
Key Responsibilities- Guest Reservation Management:
- Process and confirm guest reservations made by clients for Rooms, F&B, and Spa services.
- Verify availability of room types and rates, explaining guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Customer Service:
- Provide warm and sincere greetings to all callers.
- Answer questions about property facilities/services and room accommodations, following sales techniques to maximize revenue.
- Input all reservations into the computer, recording all pertinent information and attending to inquiries, complaints, and requests regarding reservations.
- Administrative Dutives:
- Maintain complete knowledge of hotel features/services, hours of operations, restaurant concepts, room types, and amenities.
- Remain up-to-date with all promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, and hotel facilities.
- Show complete product knowledge, understand rate structure, and apply rate management.
- Sustainable Practices:
- This role involves implementing eco-friendly practices, educating guests/colleagues on sustainable initiatives, and continuously seeking ways to minimize the hotel's environmental footprint.
- Knowledge of waste sorting and recycling procedures is essential.
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Reservations and Guest Experience Manager
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full timeDaily ResponsibilitiesManaging Reservations: Oversee the processing of reservation requests, changes, and cancellations received through various channels.Guest Interaction: Handle guest inquiries and provide information about room availability, rates, and hotel amenities.Team Supervision and Training: Lead and mentor the reservations team to ensure high...
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Guest Services Coordinator
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Arab National Bank Full timeJob Overview:The Arab National Bank is seeking a highly motivated Guest Services Coordinator to join our dynamic team. As a key member of our customer service team, you will be responsible for providing exceptional service to our guests and ensuring a seamless experience from arrival to departure.Responsibilities:Provide warm and welcoming greetings to all...
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Reservations Coordinator
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full timeJob SummaryThe Reservations Manager at IHGarmyhotels is responsible for overseeing the hotel's reservation process, ensuring seamless guest experiences and maximizing occupancy rates.About IHGarmyhotelsIHGarmyhotels is a luxury hospitality brand known for its unique design style, playful energy, and infectious personality. Our mission is to deliver memorable...
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Reservation Services Supervisor
7 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Saudi Petroleum Services Polytechnic Full timeJob DescriptionWe are seeking a skilled Reservation Services Supervisor to join our team at Kimpton Riyadh, a luxury hotel in Saudi Arabia. The ideal candidate will have a passion for delivering excellent guest experiences and possess strong leadership skills.
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Guest Service Supervisor
23 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia Kimpton Full timeKey ResponsibilitiesTeam Supervision: Lead and mentor the Guest Relations team to maintain high standards of service.Guest Interaction: Greet guests upon arrival, provide warm welcomes, and assist with inquiries, reservations, and special requests.Service Coordination: Collaborate with other departments to fulfill guest requests and ensure seamless...
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Spa Guest Services Coordinator
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Limited Full time**Job Description:** We are seeking a highly motivated and organized individual to join our team as a Spa Guest Services Coordinator. This role is responsible for ensuring that all guests receive exceptional service throughout their spa experience. The ideal candidate will have excellent communication skills, both written and verbal, and be able to work...
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Guest Services Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Kimpton Full timeAbout the RoleWe are seeking a highly skilled Guest Services Manager to join our team at Kimpton. This is an exciting opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional guest experiences.Key ResponsibilitiesTeam Leadership: Oversee the daily operations of the concierge team, ensuring high standards...
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Guest Services Representative
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Limited Full timeAbout UsMandarin Oriental Hotel Group Limited is a world-renowned hospitality brand that seeks a dedicated Reservations Agent to join our team.Job ResponsibilitiesReservation Management:Process and confirm guest reservations made by clients for Rooms, F&B, and Spa services.Verify availability of room types and rates, explaining guarantee, special rate, and...
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Guest Services Coordinator
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia StellaStays Inc. Full timeStella Stays Inc. is seeking a skilled Guest Services Coordinator to join our team in Riyadh.The successful candidate will have a strong focus on delivering exceptional guest experiences, with a proven track record in hospitality management.You will be responsible for managing front desk operations, supervising maintenance teams, and coordinating repairs.Key...
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Reservation Supervisor
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Ihgarmyhotels Full timeAbout UsIHGarmyhotels operates under the banner of Kimpton Hotels & Restaurants, a pioneer in boutique hotel design and service excellence. Our mission is to foster meaningful connections between guests, staff, and the local community.Job DescriptionOversee the hotel's reservations process, ensuring seamless guest experiences.Maintain accurate records of all...
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Hotel Reservation Manager
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Limited Full timeJob DescriptionMandarin Oriental Hotel Group Limited seeks a dedicated Reservations Agent to join our team. As a key member of our Front Office department, you will be responsible for handling guest reservations, providing exceptional customer service, and ensuring seamless communication between departments.Key ResponsibilitiesReservation Management:Process...
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Guest Services Manager
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia CORE Life Full timeWe're seeking a highly skilled and charismatic individual to join our team as a Guest Services Manager. In this role, you'll be responsible for delivering exceptional guest experiences, managing day-to-day operations, and driving business growth.About the Job:You'll oversee the entire guest services process, ensuring seamless communication between members,...
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Front Desk Associate
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Mandarin Oriental Hotel Group Limited Full timeJob SummaryThe Reservations Agent will be responsible for managing guest reservations, providing exceptional customer service, and ensuring seamless communication between departments.Key ResponsibilitiesReservation Management:Process and confirm guest reservations made by clients for Rooms, F&B, and Spa services.Verify availability of room types and rates,...
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Hotel Reservations Coordinator
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia SOFITEL Full timeAbout the RoleSOFITEL is seeking a highly skilled and organized Reservations Agent to join our team. As a key member of our reservations department, you will be responsible for handling customer calls and inquiries related to room reservations.Main Responsibilities:Revenue Maximization: Utilize effective upselling techniques to maximize room revenue through...
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Guest Services Associate
23 hours ago
Riyadh, Ar Riyāḑ, Saudi Arabia CORE Life Full timeRole OverviewThis is an exciting opportunity to join the CORE Life team as a Guest Relations Officer. In this key role, you will play a vital part in creating a memorable experience for our members, driving satisfaction, and building long-term relationships.Key Accountabilities:Front Desk Operations: Manage front desk operations, including greeting members,...
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Guest Experience Coordinator
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Selective Touch Consultancy Full timeJob OverviewWe are seeking an experienced Guest Relations Manager to join our luxury hospitality team at Selective Touch Consultancy.The ideal candidate will have a proven track record of delivering exceptional customer service and managing large teams.Key responsibilities will include:Overseeing the entire guest journey to ensure outstanding...
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Tour Reservation Specialist
2 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Bupa Arabia Full timeBupa Arabia seeks a skilled and organized individual to fill the role of Tour Reservation Specialist. The successful candidate will be responsible for handling all aspects of tour reservations, including inquiries, bookings, confirmations, and cancellations.Key Responsibilities:Coordinate with clients to understand their travel requirements and...
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Guest Experience Coordinator
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Crowne Plaza Riyadh RDC Hotel & Convention Center Full timeCrowne Plaza Riyadh RDC Hotel & Convention Center is looking for a Guest Experience Coordinator to join our team. The ideal candidate will have a passion for delivering exceptional guest experiences and be able to work effectively in a fast-paced environment.Responsibilities:Coordinating guest experiences and ensuring that each guest has a memorable...
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Guest Service Specialist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Six Flags Qiddiya City Full timeAbout UsSix Flags Qiddiya City is a premier entertainment destination that offers an array of thrilling rides, spectacular shows, and delicious dining options. Our goal is to create an unforgettable experience for our guests, and we are seeking a talented Guest Service Specialist to help us achieve this vision.Job SummaryAs a Guest Service Specialist, you...
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Customer Service Specialist
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full timeResponsibilitiesSchedule services and manage reservations using our software system.Confirm scheduled services with guests and answer questions about available services.Update the reservations/cancellations list throughout the day and inform providers of last-minute changes.Additional responsibilities include checking in guests, providing general spa...