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General Manager

3 weeks ago

الرياض, Saudi Arabia High Street Resources Full time

We are seeking an experienced **General Manager** to lead the launch and growth of innovative retail formats across the GCC, with a primary focus on Saudi Arabia. This role involves developing scalable operations for soft discounters and convenience stores, aligned with market trends and customer behavior in the region.

**Role Overview**:
The primary goal is to validate the business model through pilot stores (4-5 locations) and confirm sales density. Upon successful validation, the rollout will expand to 50-70 stores, followed by scaling operations to over 1,000 locations to solidify long-term growth and profitability.

As General Manager, you will shape the strategy, operationalize pilot stores, lead cross-functional teams, and ensure smooth, budget-conscious expansion.

**Key Responsibilities**:
**Strategy Development**:

- Transform strategic investment goals into actionable plans, identifying required resources such as talent, processes, and systems.
- Report progress to shareholders, highlighting challenges and recommended solutions.

**Developing and Executing Pilot Stores**:

- Refine the customer value proposition (CVP) based on market research, including focus groups and surveys.
- Design the go-to-market plan, covering assortment, pricing, promotions, private labels, and customer experience.
- Set measurable goals, budgets, and timelines for the pilot phase.
- Recruit and onboard key personnel for store management and operations.
- Manage site selection, supply chain coordination, store layout, and in-store operations.
- Continuously refine operations and commercial strategies through test-and-learn cycles.

**Scaling Successful Formats**:

- Build systems and processes to support a scalable retail operation.
- Expand the team as needed across operations, supply chain, and commercial functions.
- Integrate with existing shareholder systems (e.g., IT, finance, HR) to ensure seamless growth.
- Define budgets, timelines, and goals for the rollout phase and ensure delivery within scope.

**Qualifications & Experience**:

- Advanced degree in Business Administration (MBA preferred).
- 10+ years of leadership experience in retail, preferably within the GCC region.
- Proven track record in senior roles (CEO, COO, CCO preferred).
- Expertise in managing multiple retail formats, including discounters and convenience stores.
- Fluency in English (Arabic is a plus).

**Core Skills and Competencies**:

- Expertise in launching retail operations across diverse markets.
- Skilled in building and leading high-performing teams to achieve business goals.
- Deep understanding of customer-centric retail strategies and experience with proximity formats.
- Experience developing efficient processes and systems to optimize store performance.
- Strong data-driven mindset, using analytics to guide decisions and foster growth.

**Personal Attributes**:

- Ambitious, self-motivated, and results-oriented leader.
- Strategic thinker with exceptional problem-solving skills.
- Excellent team management and stakeholder engagement abilities.
- Clear, effective communicator with strong written and verbal skills.