Enterprise Application Support Specialist
2 weeks ago
**Job Summary**:
**Key Responsibilities**:
- **ERP & HRMS Application Support**: Provide day-to-day support for ERP and HRMS systems, ensuring optimal performance, and quickly resolving any incidents or service requests.
- **System Monitoring & Maintenance**: Proactively monitor and maintain the ERP and HRMS systems, ensuring that all components are running efficiently and in compliance with security protocols.
- **Data Integrity & Compliance**: Ensure data integrity across all ERP and HRMS modules (finance, HR, payroll, procurement, etc.), ensuring that the systems comply with banking industry regulations, internal policies, and legal requirements.
- **User Support & Training**: Provide user support, troubleshooting guidance, and training for bank employees using the ERP and HRMS systems. Assist with onboarding new users and providing ongoing training on system functionality and best practices.
- **Collaboration & Documentation**: Work closely with internal teams, including IT, finance, HR, and compliance, to identify system improvements and enhancements. Document issues, fixes, configurations, and updates to ensure comprehensive knowledge sharing and system continuity.
- **Incident Management**: Manage incidents, prioritize based on severity, and ensure timely resolution. Participate in root cause analysis and propose long-term solutions for recurring issues.
**Requirements**:
**Qualifications**:
- **Education**: Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- **Experience**:
- Hands-on experience with popular ERP systems (e.g., SAP, Oracle, Microsoft Dynamics) and HRMS solutions (e.g., Workday, PeopleSoft, SuccessFactors).
- Solid understanding of banking operations, including finance, HR, payroll, procurement, and compliance requirements.
- **Technical Skills**:
- Strong knowledge of database management (SQL), data integration, and reporting tools.
- Familiarity with system configuration, troubleshooting, and integration.
- **Problem-Solving Skills**: Strong analytical and troubleshooting skills with the ability to quickly diagnose and resolve complex system issues.
- **Communication Skills**: Excellent verbal and written communication skills with the ability to work with technical teams and non-technical users.
- **Project Management**: Experience in handling system upgrades, maintenance, and user training projects from initiation to completion.
- **Compliance & Security**: Understanding of compliance standards, data security, and best practices in the banking industry.
- **Soft Skills**: Ability to work independently, prioritize tasks effectively, and contribute to a collaborative team environment.
**Preferred Qualifications**:
- **Certifications**: Certifications in ERP (e.g., SAP, Oracle) or HRMS platforms are a plus.
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