Store IT Service Desk Specialist

3 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia IKEA Full time

Company description
You see things a little differently. So do we. We believe that what you value is more important than what your CV says.

Come see things a little differently with us and help us create a better everyday life for the many people.


Job description

  • Ensure all IKEA IT operations in the SO/store functioning well
  • Need to ensure handling all user's complains sensitively according to predefined priority and service level agreement ( SLA )
  • Strictly handling Incidents/Requests through Service manager, adhere to the priority policies, resolving cases, escalate and taking full ownership of Incident Management until closure.
  • Secure all the software installed on the user's PC with licenses.
  • Secure daily IT routine
  • Monitor daily scheduler jobs and ensure sales statement posted.
  • Ensure all the daily and weekly backup jobs completed successfully for all stores and service office.
  • Preventive maintenance of Data center, hardware and servers.
  • Asset Management and Control
  • Knowledge Sharing and Contribution
  • Excellent interaction with high enduser satisfaction and service should be provided in professional manner according to the policy.

Qualification
**_
Education_**- Bachelors degree in IT

_ Experience_

  • Fresh graduate or maximum 2 Years Experience in IT fields, as ServiceDesk or technical support
  • Customer and Enduser Oriented
  • Strong Communication skills
  • Problem solver and Troubleshooting skills

_ Specific Designations, Certifications, Licenses_

  • ITIL, Cisco & Microsoft Certifications

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