Account Lead

2 weeks ago


Al Qaţīf, Eastern Province, Saudi Arabia Crane Worldwide Logistics Full time

General Description:


Responsible for working directly with a specific client or group of clients in providing dedicated support of their initiatives within the Crane Worldwide network.


Essential Job Functions:

  • Acts as primary contact with client and is available to the client for escalation when necesssary
  • Work as intermediary for communication between client and their operations teams and Crane Worldwide network
  • Provides tracking information as requested by the client
  • Escalate all issues with a shipment immediately to the client to insure prompt resolution
  • Manage all client requests and follow up to insure that the client needs are met
  • Assure that all prealerts from origin offices are assembled and completed based on SOP requirements
  • Transmit all prealerts to the client for all shipments
  • Send all required reports to client on a daily, monthly or quarterly basis as deemed
  • Responsible for managing the client generated reports and assuring accuracy
  • Other duties as assigned

Other Skills & Abilities:

  • Excellent written and verbal communication skills
  • Demonstrates effective negotiation and closing techniques
  • Excellent organization and problem solving skills
  • Works well in a team environment


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