Partner Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Genesys Full time

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.

Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.

As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.

Join the team and create the future of customer experience together.

Genesys is inviting an astute Partner Account Manager to bolster our partner operations within the vibrant Saudi Arabia market. This role is ideal for a professional skilled in SaaS operational management, partner strategy, and collaborative growth.

Key Responsibilities:

  • Cultivate and maintain solid relationships with existing partners, focusing on operational excellence and strategic growth.
  • Craft and execute partner business strategies to scale Genesys solutions and capabilities through our partner network.
  • Provide operational support to partners, ensuring they have the tools, resources, and knowledge necessary to effectively market and sell Genesys solutions.
  • Collaborate with partners to develop detailed business plans, including operational processes, sales targets, and gotomarket strategies.
  • Coordinate with internal teams to streamline partner onboarding, training, and enablement, fostering a highperformance partner ecosystem.
  • Monitor and manage partner performance metrics, driving continuous improvement in partner sales and operational efficiency.
  • Facilitate the integration of partner feedback into product development and business processes, ensuring partner needs are met and value is delivered.
  • Negotiate and manage partnership agreements, focusing on operational clauses that ensure smooth cooperation and mutual growth.
  • Organize and lead regular operational reviews with partners to assess performance, identify areas for improvement, and align on future objectives.
Why Genesys?

  • Take the helm in defining operational excellence within our partner ecosystem.
  • Collaborate with a dynamic team dedicated to innovation and quality in customer engagement solutions.
  • Influence the success of our partners with your expertise and drive for results.
  • Join a globally recognized leader in customer experience solutions, with a strong commitment to technological advancement and market growth.

Qualifications:

  • Proven background in partner management, operations, or business development, particularly within the SaaS or cloudbased solutions sector.
  • Excellent organizational and project management skills, with a keen eye for detail.
  • Strong interpersonal skills with the ability to build relationships, influence partners, and work collaboratively.
  • A minimum of 5 years of relevant experience in partner operations or account management.
  • A Bachelor's degree in Business Administration, Sales, Marketing, or a related field, or equivalent work experience.
  • Willingness to travel up to 40% to engage with partners and internal teams.
  • Fluency in English and Arabic languages
If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale.

With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.

By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Reasonable Accommodations:
Reasonable Accommodations Form

Genesys is an equal opportunity employer committed to equity in the workplace.

We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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