Outbound Supervisor

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia 慎慮 Full time

Note Apply link will take you to an external website.

About Nana:
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.
Highlights: Nana funding: $29M Current funding stage: Series B Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar PartnersReponsibilities

  • Manage complete order fulfillment cycle to meet customer requirements, including: receiving, put-away, inventory management, picking amp; packing.
  • Advises employees on items received, stored, and shipped; and use of equipment in handling, storing, maintaining, and shipping stock.
  • Prioritizes and assigns work schedules, and expedites workflow and oversees established priorities and procedures, revises daily schedules as priorities change.
  • Manage labor requirements based on forecast of workload, account requirements, and company budget.
  • Ensures that all merchandise orders are picked according to the customer's instructions.
  • Responsible for bulk orders so they are pulled correctly and staged for shipping efficiently.
  • Oversees order setup, picking from bulk and open stock, and checking of orders.
  • Tracks daily productivity and is responsible for meeting established productivity goals. Prepares and produces other reports as needed.
  • Accountable for accuracy of fulfillment to minimize or eliminate charge-back liability.
  • Assists employees with daily activities.
  • Communicates job expectations, and processes and coordinates routine procedures.
  • Participates in staff meetings and conducts team meetings and regular safety meetings.
  • Assists Warehouse Manager with training, coaching, and discipline of personnel.
  • Receives general employee inquiries for management to address.
  • Trains on new rules and regulations on safety and is responsible for passing the knowledge to all the associates in the warehouse.
  • Manages, develops, trains, coaches, motivates, and disciplines employees.
Requirements
  • 3 years warehouse experience, with supervisory experience in a high volume, fast paced distribution operation.
  • Ability to multi-task and detail oriented
  • Familiarity with Microsoft Office
  • Ability to build cross functional teams and communicate effectively.
  • Strong bias for action.
  • Has ability to get to the best answer in an aggressive time frame.
  • Excellent analytical skills, critical thinking ability and acute attention to detail.
  • A professional who leads by influence, rather than authority arising from reporting lines, and motivates individuals at all levels to strive for success and excellence.
  • Strong interpersonal skills and the ability to manage multiple projects effectively.
Best Regards, Information Technology and Services - Riyadh, Saudi Arabia

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