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Outbound Supervisor
2 weeks ago
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About Nana:
Nana is an internet marketplace connecting customers with their favorite grocery stores, pharmacies and specialty stores. Our mission is to deliver the highest quality of online grocery customer experience with a sense of affection, care, and pride. Nana was established in 2016 and is headquartered in Riyadh, Ar Riyad, Saudi Arabia.
Highlights: Nana funding: $29M Current funding stage: Series B Nana backed by: STV, MEVP, Wamda Capital, Saudi Venture Capital, Impact46, Watar PartnersReponsibilities
- Manage complete order fulfillment cycle to meet customer requirements, including: receiving, put-away, inventory management, picking amp; packing.
- Advises employees on items received, stored, and shipped; and use of equipment in handling, storing, maintaining, and shipping stock.
- Prioritizes and assigns work schedules, and expedites workflow and oversees established priorities and procedures, revises daily schedules as priorities change.
- Manage labor requirements based on forecast of workload, account requirements, and company budget.
- Ensures that all merchandise orders are picked according to the customer's instructions.
- Responsible for bulk orders so they are pulled correctly and staged for shipping efficiently.
- Oversees order setup, picking from bulk and open stock, and checking of orders.
- Tracks daily productivity and is responsible for meeting established productivity goals. Prepares and produces other reports as needed.
- Accountable for accuracy of fulfillment to minimize or eliminate charge-back liability.
- Assists employees with daily activities.
- Communicates job expectations, and processes and coordinates routine procedures.
- Participates in staff meetings and conducts team meetings and regular safety meetings.
- Assists Warehouse Manager with training, coaching, and discipline of personnel.
- Receives general employee inquiries for management to address.
- Trains on new rules and regulations on safety and is responsible for passing the knowledge to all the associates in the warehouse.
- Manages, develops, trains, coaches, motivates, and disciplines employees.
- 3 years warehouse experience, with supervisory experience in a high volume, fast paced distribution operation.
- Ability to multi-task and detail oriented
- Familiarity with Microsoft Office
- Ability to build cross functional teams and communicate effectively.
- Strong bias for action.
- Has ability to get to the best answer in an aggressive time frame.
- Excellent analytical skills, critical thinking ability and acute attention to detail.
- A professional who leads by influence, rather than authority arising from reporting lines, and motivates individuals at all levels to strive for success and excellence.
- Strong interpersonal skills and the ability to manage multiple projects effectively.
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