Sales Director

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Sadeem Technology Full time
Company Description

Sadeem Technology is a company based in Jeddah that focuses on building smart, safe, sustainable cities. Our patented technology utilizes wireless sensing systems to monitor air pollution, traffic, and flooding.

By using solar-powered sensor networks, machine learning-based software, and visualization platforms, we provide critical geographic information system (GIS) data and alerts to help governments and city planners prepare for natural disasters and effectively respond to emergencies.

Our objective is to develop apps that protect the public and efficiently coordinate emergency response during floods.

Role Description

This is a full-time on-site role for a Customer Success Manager at Sadeem Technology in Jeddah.

The Customer Success Manager will be responsible for the following:

Ensuring customer satisfaction

Analyzing customer data, retaining customers, building relationships, and providing excellent customer service.

The role will involve actively engaging with customers, identifying their needs, and working collaboratively to address them.

Establish clear client retention goals.

Review customer complaints and concerns and seek to improve the customer experience.

Review customer complaints and concerns and seek to improve the customer experience.

Promote value through customer experience.

Promote the value of the product.


Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.

Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings.

Work with sales teams to boost customer referrals and develop case studies.

Qualifications:

Customer Satisfaction, Customer Retention, and Relationship Building skills

Analytical Skills and Customer Service experience

Strong communication and interpersonal skills

Ability to understand and analyze customer data

Proven track record of successfully managing customer relationships

Problem-solving and decision-making abilities

Bachelor's degree in Business, Marketing, or a related field

Experience in the technology or environmental sectors is a plus

Job Types:
Full-time, Permanent
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