Customer Experience Measurement Lead

Measure and improve the customer experience journey by analyzing customer's feedback from all customer channels such as surveys, focus group, customer visits, etc. to ensure leading quality in customer satisfaction. Prepare and review analytics reports from all customer feedback channels conducted to contribute in the development of the customer expectations...

Al Borg Diagnostics, a reputable healthcare company, is currently seeking a highly motivated and experienced individual to join our team as a Customer Experience Lead for the Central Region. As the Customer Experience Lead, you will be responsible for driving customer satisfaction and loyalty by implementing and managing customer-centric strategies and...

About Cura:Cura Healthcare is a leading Saudi tele-health startup that provides digital health and telemedicine software and services. The company has developed state-of-the-art technologies empowering health communications, changing the way patients and doctors interact, diagnose, prescribe, give second opinions, manage chronic diseases, and provide primary...

Make a difference every dayWe are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services...

Strategic skills:Ability to develop and implement customer experience transformation strategies.A deep understanding of customer experience principles and best practices in improving it.Analytical skills:Ability to analyze customer data and use it to identify opportunities and improvements.Ability to measure and analyze customer experience performance and...

The RoleRequirements:Qualifications and Experience:Bachelor's degree in Business Administration, Marketing, Design, or a related field. Master's degree preferred. Minimum of 5 years of experience in customer experience design in banking, insurance, and telco industries. Proven track record of leading customer experience transformation initiatives and driving...

RedBox Technologies, a leading logistics company in Saudi Arabia, is seeking a passionate and customer-focused Customer Experience Manager to join our team. RedBox Technologies is revolutionizing the way parcels are sent, received, and returned through our innovative smart locker solutions. We are committed to providing exceptional customer service and...

RedBox Technologies, a leading logistics company in Saudi Arabia, is seeking a passionate and customer-focused Customer Experience Manager to join our team. RedBox Technologies is revolutionizing the way parcels are sent, received, and returned through our innovative smart locker solutions. We are committed to providing exceptional customer service and...

Select how often (in days) to receive an alert: Estimation & Measurement Manager Make a difference every day We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air...

5+ years of experience in native Android development.Proficiency in Kotlin, Java, and Android SDK.Strong understanding of Android architecture, design patterns, and best practices.Experience with Android dependency management tools like Gradle and Maven.Experience in leading projects, and mentoring junior engineers.Excellent problem-solving skills and a...

A track record of delivering performant and scalable distributed applications on cloud infrastructure in GolangA collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful wayExperience working with customers and applying a deep understanding of their needs to produce timely...

Requisition Number: EMEA10572Employment Type: Full-timeLocation: RiyadhWhat Is It Like To Work at Zimmer Biomet:At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.Zimmer Biomet Offers You An...

Job Title: Senior Manager, Customer Experience Design - KSA NationalLocation: Riyadh, KSA. The Bank is seeking a dynamic and experienced Senior Manager of Customer Experience Design to lead the enhancement and transformation of customer experiences across retail, corporate, and digital channels. The ideal candidate will possess a deep understanding of...

Join the Sweater Revolution as our Head of Customer Experience (CX) Location: Riyadh, Saudi ArabiaEmployment Type: Full-timeWho We Are:At Sweater, we're redefining car care in Riyadh with a focus on quality, convenience, and sustainability. Our mission is to deliver top-tier car care experiences that not only meet but exceed customer expectations.Your...

Qawafel is a B2B marketplace that connects suppliers with buyers in the confectionery space. We're focused on making it easy for suppliers to sell their products through our platform and to manage their sales orders, access trade financing, and scale their deliveries across Saudi Arabia. We're looking for a Customer Experience Intern to join our team and...

You work efficiently, multitask and address customers with a positive & can-do attitude to offer the most amazing, friendly, and helpful CX. You are an excellent listener, passionate and empathetic and utilize these strong assets to ensure positive communication when dealing with all stakeholders internally & externally, especially with our lovely customers....

Join the Sweater Revolution as our Head of Customer Experience (CX)Location: Riyadh, Saudi ArabiaEmployment Type: Full-timeWho We Are:At Sweater, we're redefining car care in Riyadh with a focus on quality, convenience, and sustainability. Our mission is to deliver top-tier car care experiences that not only meet but exceed customer expectations.Your Role:As...

Shape the future of customer experience at Sweater We're on the lookout for passionate professionals based in Riyadh, Saudi Arabia, who are eager to make a mark.Your Mission at Sweater :Be the voice of our customers inside Sweater , ensuring we not only meet but also exceed their expectations. Collaborate, innovate, and elevate our service quality, driving...

Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future.With 25 years' experience and more than 8,500 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech...

Will be responsible for bank wise metrics and target that enables through the design ands service level indicators which is taken into positive change to our customers Work closely with internal stakeholders to build Customer Experience dashboards and KPIs/OKRs needs with insights from all other stakeholders To build and work on the needed Market Research...