Document Control Specialist

Document Control Specialist - Saudi National
Make a difference every day

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".

Your Opportunity

We are currently bidding for a prestigious new project in Riyadh, Saudi Arabia and we are looking for a Document Control Specialist who will support the Contract Management team in the operational and management of a document management systems to enable the development of standards and procedures that are world class.

The purpose of the project under this contract is to provide consulting and management support to a Ministry in KSA with the necessary tools to manage and maintain assets and facilities, through improving activities to meet service requirements, developing business strategies that ensure reducing costs of the life cycle of assets, and improving practices to increase efficiency and effectiveness. It includes but not limited to long-term management of assets, facilities, resources and services to improve performance, reduce costs and manage the life cycle. In brief, the scope is for the provision of consulting, technical, management and administrative support for facilities and asset management works.

The Ministry is in the process of developing and executing a transformation program. This program involves transitioning from the management of operations and maintenance contracts to the management of contracts related to assets and facilities. The Ministry' primary objective is to achieve maximum value and benefit for the life cycle of assets and facilities within their estate.

The ideal candidate should have:

• Excellent verbal and written communication skills.
• A proven track record of instituting continuous improvement.
• Demonstrable experience of operating and administering a document management system.
• Ability to advise and consult on the use of a document management system.
• Expert knowledge of Aconex document management system
• Experience with large-scale Document Control Software is required

The hiring for this position is subject to contract award.

Key Accountabilities

• Cascade the Program Document Management policies and procedures into the work environment
• Execute specific tasks and daily routines of the Document Management Department.
• Ensure Document Management procedures are adhered to.
• Provide input to develop and enhance internal operating procedures where there is an input by or interface with Document Management.
• Ensure consistency of Document Management working practices within the team.
• Ensure the Document Management protocol and standards are followed by the Program Entities and Contractors/Consultants personnel.
• Ensure the distribution of hard copy and electronic documents is carried out.
• Ensure the timely generation of Document Management statistical reports.
• Be capable of performing the responsibilities of a Document Controller and Technical Clerk if required.
• Provide Aconex training to project personnel.
• Create Aconex User Accounts for project personnel and manage User Roles.
• Preparation and review of document control procedures and desk top instructions
• Responsible for work assignments and supervision of Document Control department
• Provides expert advice to Client representative, line management, subordinate staff on Technical Document Control activities
• Review and analyse all Document Control processes to identify potential areas for improvement.
• Records and Maintain all relevant project documents into Electronic Document Management System (Aconex)
• Allocation of document numbers and creation of placeholders
• Creation and Maintenance of Workflows
• Processing of "Blue Book" for internal and client review/approval
• Expedite document review/approval process
• Preparation of Work progress reports
• Provide Quality Assurance / Quality Control (QA/QC) audits of the hardcopy Document Control files and the electronic Document Control files. Including the formulation of building appropriate QAQC checklists and processes applicable to the document development.
• Maintain a watchful and alert attitude toward Document Control, including inserting the Document Controller into Project Team meetings, developing routine reports and metrics to gauge a Project Team's success and in general being eager and energetic towards establishing and maintaining control.

Specific Requirements

• Bachelor of Science in Engineering.
• At least 10 years of document control experience, with at least f5 years supporting an engineering and construction project, preferably in the public-sector.
• Record of engagement with a wide range of stakeholders and wider commercial and public sector stakeholders.
• Expert in use and administration of document management systems. Preferably Aconex.
• Extensive experience of working internationally (preference for Middle East / KSA).

What's in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

• Competitive monthly pay and allowances that are commensurate with the role and industry standards
• Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
• We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
• We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
• We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
• We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
• As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit for more information.