Client Relationship Manager

7 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Informa Connect Full time
Company Description

We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.

Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.

We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.

Job Description

Informa Client Solution Managers work with clients and partners across an expert portfolio that includes Business Performance, Strategy, Management & Leadership, Professional Development, Finance, Project Management, HR, Sales, Marketing, PR, Property, Supply Chain, Procurement, ICT, Healthcare and Industry.

In this role, you will have the opportunity to build on Informa's existing credibility, to maximise the significant market opportunity for events, training and consulting across the GCC.

Job Purpose
  • Actively secure and develop strategic relationships with key organisations
  • Become a trusted advisor for key stakeholders on internal capability projects and business transformation needs
  • Lead the project delivery team from needs development to successful execution
  • Build and maintain Service Level Agreements (SLAs) with new and existing clients
  • Actively promote Informa's reputation with all stakeholders, whilst increasing profitability and meeting set business development objectives
Main Tasks & Responsibilities
  • Develop new accounts by leveraging Informa's reputation as market leader in the business education and events space
  • Follow-up on inbound leads that come via our events, website, digital, referrals and marketing initiatives
  • Demonstrate a consultative, client-focused approach that reinforces Informa as a trusted partner in the Kingdom
  • Work closely with support departments to ensure a best-in-class client offering
  • Respond to RFPs with proposals that reflect Informa's image
  • Forecast and report efficiently and accurately
Qualifications
Competencies / Skill-set
  • Fluent in Arabic and English
  • Strong communicator with a senior stakeholder client audience
  • Client-focused with the ability to work collaboratively with both clients and partners
  • Proven consultative selling skills
  • Tender and proposal writing capability
  • Proven ability and desire to work in a target-based environment
  • Strong proficiency in all Microsoft Office applications – Outlook, Word, Excel and PowerPoint
  • Experience of working with and managing a CRM (for e.g Salesforce)
Background - Essential
  • 5-6 years of solutions sales experience with a proven track record of high value client management
  • Face-to-face selling and relationship-building experience
Desirable
  • Experience selling in consulting, training, conference or events industries
Minimum Education Level Required
  • Educated to degree standard or equivalent
Core Benefits:
  • Medical Insurance for individual and family
  • Annual leave – 25 days
  • Remote working on Sundays
  • Working anywhere – 1 month every year
  • School fees contribution, 40,000 SAR per child per year (up to a max of three children)
  • Wellbeing Benefits
  • Family visa costs (up to a max of three children)
  • Individual annual flight allowance for expats
International Relocation Package:
  • Paid flight to Riyadh – individual and family (up to a max of three children)
  • 60 days accommodation or suitable serviced apartment from your arrival date, or a one-off payment of SAR 5,000
  • Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs
  • Individual annual flight allowance
  • Paid flight home for individual and end of service gratuity payment when leaving the company (if applicable)
Local Relocation Package:
  • Paid flight to Riyadh – individual and family (up to a max of three children)
  • 30 days accommodation or suitable serviced apartment from arrival date or a one-off payment of SAR 5,000
  • Up to SAR 2,500 reimbursement of shipping goods/excess baggage costs
  • If eligible
We work hard to make sure life at Informa is rewarding, supportive and enjoyable for everyone. We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. We don't just accept difference, we celebrate it. We welcome applicants from all backgrounds and circumstances, and base hiring decisions on relevant qualifications and merit. We are proud to provide a disability-friendly environment. If you require any support or adjustments to participate in our interview or selection processes, please let us know.
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