Customer Service Agent

5 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Jobs for Humanity Full time

Responsibilities:

  • Handle customer inquiries and complaints via phone chat email or any other channel that Keeta deems fit for providing support to our customers (Customers/Riders/Merchants).
  • Provide detailed information about our products and services.
  • Assist customers with order placement modifications and cancellations.
  • Track and monitor delivery statuses and coordinate with logistics Sales Tech/Product or any relevant Keeta departments to ensure timely deliveries.
  • Resolve any issues related to delivery payment or service dissatisfaction.
  • Maintain a high level of professionalism and brand alignment in all interactions.
  • Collect and report customer feedback to the management team to improve service quality.
  • Participate in training sessions to stay updated on product or policy changes.
  • Willingness to work in shifts that could be scheduled during a 24 hour window.

Qualifications :

  • Bachelors degree required; recent graduates are encouraged to apply.
  • 01 years of experience; fresh graduates with no prior experience are welcome.
  • Saudi national.
  • Fluent in both Arabic and English with excellent communication skills.
  • Preferred typing skills of 40 WPM
  • Ability to multitask prioritize and manage time effectively.
  • Strong problemsolving skills and a customerfocused attitude.

Additional Information :

At Keeta we foster an innovative and collaborative environment that values creativity and teamwork. We embrace a rich diversity of cultures and perspectives empowering you to make an impact.

Join us and be part of this dynamic community that is redefining the food delivery experience

Remote Work :

No

Employment Type :

Fulltime



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