Customer Service Shift Leader
4 days ago
1. Monitor the customer service agent during rotating shifts at the call center;
2. Provide business guidance and standard process to the agents;
3. Act as the point of contact and quickly respond to service needs in the shift hour when urgent cases happen;
4. Quickly identify operational or process issues with agents and provide improvement solutions.
Minimum Requirements- More than 3 years of customer service experience in the relevant industry.
- Excellent problem analysis and problem-solving skills, with crisis response, handling, and problem-solving abilities.
- Good teamwork spirit, excellent team building and management skills.
- Strong work foresight, excellent service insight, and professional dedication.
Mid-Senior level
Employment typeFull-time
Job functionAnalyst and Quality Assurance
IndustriesFood and Beverage Services
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