Customer Service Shift Leader

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Keeta Full time

1. Monitor the customer service agent during rotating shifts at the call center;

2. Provide business guidance and standard process to the agents;

3. Act as the point of contact and quickly respond to service needs in the shift hour when urgent cases happen;

4. Quickly identify operational or process issues with agents and provide improvement solutions.

Minimum Requirements
  1. More than 3 years of customer service experience in the relevant industry.
  2. Excellent problem analysis and problem-solving skills, with crisis response, handling, and problem-solving abilities.
  3. Good teamwork spirit, excellent team building and management skills.
  4. Strong work foresight, excellent service insight, and professional dedication.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Analyst and Quality Assurance

Industries

Food and Beverage Services

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