STORE MANAGER, Saudi National Required. Jeddah, KSA

3 days ago

Jeddah, Makkah Province, Saudi Arabia BVLGARI Full time
Position

Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.

In order to complete our team driven by excellence and commitment to creating a working environment that achieves full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent maison:

STORE MANAGER - JEDDAH

[FOR SAUDI ARABIAN NATIONALS ONLY]

Job responsibilities

MISSION

  • Actively participate in the development of the organization and the business in the region by building relationships of trust with all stakeholders externally and internally (in Dubai HQ and with other boutiques).
  • Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and provide our guests with unique and memorable experiences.
  • Close proximity to the teams and clients; you will lead by example and accompany the development of team members to ensure structure and strong accountability.
  • Embracing the culture of entrepreneurship and innovation, you can adapt with agility in a fast-moving and ever-changing environment and proactively propose and implement new ways of working in line with the company's vision and guidelines.

MAIN ACCOUNTABILITIES

Business Management:

  • Manage the entire boutique team, client, and business operations in order to achieve sales objectives and store and service KPIs.
  • Ensure to spend the majority of the time on the shop floor with the sales team and clients.
  • Concur to the definition of action plans related to the mystery shopping and Voice of the Client results and ensure their implementation.
  • Have a finger on the pulse with competitor analysis and stay ahead of the retail landscape with key initiatives and movements happening within the local high luxury domain.

Team Management:

  • Adopt a coaching posture and use this skill consistently with the sales team on how to deliver a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills, and attitude).
  • Observe the sales floor and provide structured feedback accordingly depending on ongoing client experience situations.
  • Structure routine moments for coaching and feedback (both on the spot and in monthly one-to-one meetings).
  • Ability to create and hold inspiring and impactful daily briefs that are motivational and empowering throughout the day.
  • Partner with the Sales Training department in defining key areas of educational, behavioral, and skills-based developmental needs that can be transmitted into SMART developmental action plans.
  • Ensure the participation of the store team in training sessions to develop and strengthen their knowledge on different topics (collections, selling techniques, brand, and inspiration stories, security, etc.).
  • Adapt and implement localized onboarding plans for new joiners where applicable.

Client Management:

  • Be proactive in recruiting new customers, promoting, and creating events to generate new business opportunities.
  • Actively participate and involve sales teams in social events.
  • Support in cultivating a culture of long-term relationship building.
  • Constantly nurture relationships with clients, in-store and outside the store, implementing client database activities as per marketing guidelines.
  • Partner with the regional CRM teams to review, implement, and follow up on dedicated action plans for client retention, growth, and amplification within the local market.
  • Address client concerns/disputes/complaints assuring that client satisfaction is restored.
Profile

TECHNICAL SKILLS

  • Knowledge of store procedures and processes.
  • Knowledge of digital processes.
  • Knowledge of the Luxury business.
  • Knowledge of competition.

SOFT SKILLS

  • Driving and leading by example.
  • Business acumen.
  • Proactivity & Engagement.
  • Client satisfaction.
  • Integrity and Trust.
  • Curiosity and Change Drive.
Additional information

Master of the House:

  • Be responsible for the good maintenance, safe environment, and proper functioning of the store as well as the respect of product assortment and visual merchandising, excellent uniforms, and grooming standards, and supervise after-sales service requests providing excellent pre- and post-service to the client.
  • Be responsible for the store stock, ensuring to efficiently and effectively manage it according to KPIs, and proposing corrective actions.
  • Guarantee the correct application of company norms and procedures (discounts, etc.).
  • Sponsor the development of a frictionless client experience through the different touchpoints, leveraging the adoption of new digital tools and processes.
  • Sponsor the full store engagement on new omnichannel initiatives and amplify the change of mindset in-store, driving the change.

Market Knowledge:

  • Related to their environment (city, street, mall, department store), guarantee profound knowledge on brand locations, events, and marketing activities.
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