Account Manager

4 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia MINDFREE Consulting Full time

Key Responsibilities:

  • Commercial Relationship Management:
  • Manage the commercial relationship with assigned clients, serving as their primary point of contact for all commercial matters, including billing, renewals, and contract negotiations.
  • Develop and maintain strong relationships with key stakeholders, decision-makers, and influencers within client organizations to drive revenue growth and ensure client satisfaction.
    • Revenue Expansion:
    • Identify and execute upselling and cross-selling opportunities by understanding client needs and aligning additional Omniful products and solutions to their business goals.
    • Collaborate with the Sales and Product teams to create tailored offerings and proposals that maximize value for the client and drive expansion revenue.
    • Proactively engage clients to assess their satisfaction and potential needs, presenting relevant upgrades and enhancements that support their growth and operational efficiency.
      • Collections and Contract Management:
      • Manage and oversee collections for assigned clients, ensuring timely payment of invoices and addressing any billing issues or disputes in a professional and efficient manner.
      • Negotiate contract renewals and terms, working closely with the Legal and Finance teams to ensure compliance with company policies and client agreements.
        • Cross-Functional Collaboration:
        • Work with the Customer Success team to gain insights into client usage and adoption, using this data to inform commercial strategies and identify additional revenue opportunities.
        • Coordinate with Marketing and Product teams to stay informed about product updates, new features, and industry trends, leveraging this knowledge to engage clients and showcase Omniful's ongoing value.
        • Provide feedback to Product and Sales teams regarding client needs, market trends, and competitive dynamics to enhance Omniful's offerings and go-to-market strategies.
          • Data Analysis and Reporting:
          • Track and analyze client performance metrics, including revenue growth, churn risk, and product usage, to identify areas for improvement and inform engagement strategies.
          • Prepare regular reports on client revenue, collections status, upselling/cross-selling performance, and other key metrics for internal stakeholders.

Skills

Qualifications:

  • Experience:3-5+ years in account management, sales, or a related role with a strong emphasis on managing commercial relationships and driving revenue growth.
  • Sales and Negotiation Skills:Proven track record of successfully upselling and cross-selling products/services and managing contract negotiations.
  • Communication Skills:Excellent verbal and written communication skills, with the ability to influence stakeholders and build trust-based relationships.
  • Financial Acumen:Strong understanding of collections processes, revenue forecasting, and managing financial aspects of client relationships.
  • Collaboration:Experience working with cross-functional teams, including Sales, Customer Success, and Product, to ensure cohesive client engagement.

Key Competencies:

  • Customer-Centric Mindset:Deep commitment to understanding and delivering on client needs and business goals.
  • Results-Driven:Focus on achieving measurable outcomes, with a proven ability to drive revenue growth and expansion within existing accounts.
  • Problem-Solving:Ability to identify challenges and develop creative, client-focused solutions.
  • High Ownership:Proactive, accountable, and driven to exceed client expectations and internal targets.
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