Customer Care Advisor

1 week ago


Riyadh, Ar Riyāḑ, Saudi Arabia Tamara (Saudi Arabia) Full time

About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi's first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

Your role

We're seeking a Customer Support Associate for our Customer Experience team. In this role you will be crucial in providing answers to customers queries through website and live chat related to Tamara's services.

Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

Your responsibilities

  • Answer inbound phone calls, emails, and respond to live chats in an efficient manner.
  • Identify customer questions, concerns, and overall needs.
  • Provide accurate answers and solutions to customer queries.
  • Review customer accounts and transactions while resolving issues.
  • Give detailed explanations of services.
  • Understand and strive to meet support metrics while providing excellent customer service, and follow communication "scripts" when handling different topics.

Your expertise

  • University Graduates.
  • Previous customer service experience is a plus.
  • Native Arabic speaker.
  • Fluency in English Language, B1 profile.
  • Ability to use computers and internet applications.
  • Great verbal & written communication skills.
  • Ability to handle customers' issues.
  • Ability to solve problems in a short period of time.
  • Flexibility with rotational working hours/days.

All qualified individuals are encouraged to apply.

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