Customer Experience Representative

1 week ago


Riyad Al Khabra, Saudi Arabia Tamara Full time

We are seeking a talented individual to join our Customer Experience team as a Support Team Associate. In this role, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address customer needs.

With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, you will play a crucial role in revolutionizing the way millions of users shop, pay, and bank.

You will work closely with customers to identify their questions, concerns, and overall needs, providing accurate answers and solutions to their queries. Your ability to empathize and understand customer perspectives will be essential in delivering exceptional service.

Your Responsibilities

  • Respond to inbound phone calls, emails, and live chats in an efficient manner.
  • Identify customer questions, concerns, and overall needs.
  • Provide accurate answers and solutions to customer queries.
  • Review customer accounts and transactions while resolving issues.
  • Explain services in detail to customers.
  • Meet support metrics while providing excellent customer service and following communication scripts.


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