Immigration Consultant, Business Mobility Services

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Afaq Q Tech General Trading (Amazon) Full time
DESCRIPTION

Amazon's Immigration Team is growing its best-in-class team to deliver exceptional immigration support to Amazon businesses, employees and candidates across the MENA region. The team of consultants, specialists and experienced immigration subject matter experts act as strategic partners and consultants to Amazon business leaders and partner teams. The team centrally manages immigration filings and the vendors that support Amazon, and delivers projects to improve the cost, quality and compliance for immigration services at Amazon.

We are seeking an experienced Immigration Consultant to support the needs of our growing KSA immigration team based in Riyadh. In this role, you will be responsible for the daily immigration service execution as part of the KSA immigration case working team. The team executes a high volume of cases, managing immigration requirements for sponsored employees across different jurisdictions and their family members.

This is a case working role where you will act as the single point of contact throughout an employee's KSA immigration lifecycle.

Key job responsibilities:

  1. Filing and executing immigration cases, coordinating between recruitment, onboarding and other HR stakeholders and government authorities; formulating and executing the best possible immigration strategy for each employee.
  2. Manage a high caseload of applications. A typical caseload would be 45-50 cases comprising of new Visas, renewals, cancellations and amendments of work permits and residency visas; each filing includes sub-applications related to work permit, entry permit, medical test, Iqama and residency for each applicant.
  3. Coordinate with other team members for drafting and submission, payment of government fees and collection of documents/approval notices.
  4. Manage a high volume of communications with the employees and several internal groups while meeting the team response SLA within a single business day or sooner, depending on the case timelines.
  5. Participate in formulating action plans to resolve issues.
  6. Contribute to, and drive, process improvement initiatives, beginning with identifying defects or evaluating customer complaints but also considering where the team can increase efficiency and continuously upscale the quality of service.
BASIC QUALIFICATIONS

– 3+ years of human resources experience
– Knowledge of HR systems
– Experience in KSA Immigration processes with broad knowledge of various Visa Types, Filing & Documentation requirements.
– Experience working directly with customers and handling all communication and interactions.
– Experience in working with right to work, work authorization and human resource processes through the employee lifecycle.
– Excellent written and verbal communication skills
– Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards.

PREFERRED QUALIFICATIONS

– Master's Degree in related field.
– Proven ability to identify process defects, make recommendations for process improvements, and implement process improvements.
– Experience resolving complex immigration issues independently and taking ownership in unfamiliar or ambiguous circumstances.
– Experience managing third party immigration vendors.
– Strong problem-solving skills, critical thinking, and self-initiative.
– Excellent knowledge of employment laws.
– Excellent written, verbal communication, interpersonal skills; high quality document and report preparation.


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