Help Desk Specialist

2 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia Salehiya Healthcare Full time
Job Overview

Salehiya Healthcare is a leading healthcare company in Saudi Arabia, committed to delivering exceptional pharmaceuticals, medical equipment, and diagnostic services. As a Help Desk Specialist, you will play a vital role in maintaining strong customer relationships and improving IT services.

Key Responsibilities
  1. Issue Resolution: Dispatch issues to concerned departments and communicate updates to agents.
  2. Product Information: Provide product information by answering questions from agents and offering assistance.
  3. Quality Feedback: Offer feedback on quality review to call centre employees and management.
  4. Closing Incidents: Ensure incidents are closed on CRM after closure on SAP ERP.
  5. Customer Satisfaction: Follow up with customers to measure satisfaction.
  6. Escalation Management: Anticipate escalation and take over calls when needed.
Requirements and Qualifications

Minimum Qualifications: Bachelor's degree or Diploma in Computer Science, Engineering, Business, or related field. Minimum Experience: 1-2 years in Customer Services experience.



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