IT Support
4 days ago
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Talent Acquisition | IT Recruiter | Sourcing | Headhunting | Executive Search | Transformation ProjectsJob Summary:
We are seeking a skilled IT Support with 1-3 years of experience to manage SharePoint support, mailbox operations, Active Directory (AD) operations, and ServiceNow ticket distribution. The ideal candidate will have a strong understanding of IT infrastructure, excellent troubleshooting skills, and a customer-oriented approach to provide efficient support services.
Key Responsibilities:
-SharePoint Support:
- Provide support for SharePoint environments, including site configuration, user access management, and troubleshooting.
- Ensure optimal performance and resolve issues promptly to minimize downtime.
- Assist with content management and workflow automation within SharePoint.
-Mailbox Operations:
- Manage mailbox creation, configuration, and troubleshooting in Microsoft Exchange or similar platforms.
- Ensure seamless email communication by addressing user issues and monitoring system performance.
- Perform regular audits to maintain compliance and security of email accounts.
-Active Directory (AD) Operations:
- Manage user accounts, groups, and permissions in Active Directory.
- Monitor and resolve AD-related issues, including authentication and access problems.
- Ensure security and compliance by following established policies and procedures.
-ServiceNow Ticket Distribution:
- Oversee the distribution and prioritization of ServiceNow tickets to appropriate teams.
- Track ticket progress and ensure timely resolution of incidents and service requests.
- Generate reports and provide insights into ticket trends and performance metrics.
Qualifications:
- Bachelor's degree in Information Technology or related field.
- 1-3 years of experience in IT support, focusing on SharePoint, mailbox operations, Active Directory, and ServiceNow ticketing systems.
- Strong understanding of IT infrastructure and support processes.
- Excellent problem-solving and communication skills.
Preferred Skills:
- Experience with Microsoft 365, Exchange Server, and ServiceNow.
- Knowledge of ITIL principles and best practices.
- Familiarity with scripting languages like PowerShell for automation.
Entry level
Employment typeFull-time
Job functionInformation Technology
IndustriesIT Services and IT Consulting
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