Service Account Manager

2 weeks ago

Riyadh, Saudi Arabia SIG Combibloc Full time

ARE YOU OUR NEXT SERVICE ACCOUNT MANAGER

GENERATION OF TALENT?

YOU MAY BE OUR NEW SERVICE ACCCOUNT MANAGER

SIG is a leading packaging solutions provider for a more sustainable world. With our unique portfolio of aseptic carton, bag-in-box, and spouted pouch we work in partnership with our customers to bring food and beverage products to consumers around the world in a safe, sustainable and affordable way. Our technology and outstanding innovation capabilities enable us to provide our customers with end-to-end solutions for differentiated products, smarter factories and connected packs, all to address the ever-changing needs of consumers. Sustainability is integral to our business and we are going Way Beyond Good to create a net positive food packaging system.

KEY RESPONSIBLITIES

Care of equipment

Responsible for all technical services provided to customers

Oversee the preparation and planning of preventive maintenance

Oversee the ordering and delivery of spare parts

Oversee resolution of equipment failures (corrective maintenance)

Oversee the installations of must points

Daily review of performance figures with relevant root cause analysis and corrective actions

Oversee the preparation of failure reports

2.Financial (related to technical service scope of supply)

Get technical work requirements from customers (Preventive Maintenance, Corrective Maintenance, Equipment modifications, Spare parts, etc)

Quotations - prepare or participate in the preparation of quotations for technical work

Obtain purchase orders from customer for all work

Ensure invoicing to customer is done based on purchase orders

Support the KAM to follow-up payments on time, by providing clarification on technical work

3. Budgeting / Strategy

Prepare yearly budgets for customers based on sleeve forecast

Labor and parts based on running hours

Estimate of preventive maintenance (labor and parts)

Other services, such as training for customer staff, skills assessments,

Being involved in preparing customer roadmaps including information such as
- assessing plant capacity against forecast as basis for proposal for required equipments

Where applicable prepare and review the service contract on annual basis

Ensure that Services are being delivered and invoiced according to commercial terms agreed (invoice per quotation delivered/ per contractual agreement)

4. Administration

Approval of work reports / time sheets of all technical staff working on customer site

Request and approve all overtime

Request all manpower required to execute all services to the customer

Prepare all regular reporting such as daily reports, weekly minutes of meetings and actions lists

Conduct and participate meetings according to the company governance structure

Ensure the effective assignment of tasks and follow up to completion in a timely manner

Prepare special reports / analysis on ad-hoc basis

Oversee the complaint handling procedure for all quality related issues in conjunction with KAM

Effective crisis management

SKILLS

Engineering qualification or substantial work experience (Solid technical understanding)

Excellent verbal and written communication skills

People skills

Good at plant operations / equipment optimization

WHY SIG?

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