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Customer Excellence Specialist
3 weeks ago
As Customer Excellence Specialist you organize and supervise the transport of all orders and ensure that your customers are overall satisfied
- ** Your Role **:HSE and data quality is always at the forefront of the work you do. You act as the customer's front-line support by providing information and answering questions while building and maintaining a strong and trustful partnership with customers, suppliers, colleagues, and BU. The specialist is responsible for the profitability of orders, correct invoicing and data quality.
- ** Your Responsibilities**:
- Arrange and supervise the transport of cargo
- Ensure all systems are kept up to date promptly
- Monitor the operational performance of all involved parties and report any issues that may occur
- Review and ensure that any KPIs agreed with the customer are met
- Participate in training to develop yourself and your knowledge
- Immediately report problems when they occur
- Execute the business in line with rates given by ensuring profit maximisation
**Your Skills and Experiences**:
- Minimum 2 years of experience in related field
- Excellent Customer Service skills
- Have a strong attention to detail and accuracy
- Energetic and Enthusiastic individual
- Driving Business + Solutions
- Championing Innovation + Transformation
- Delivering Customer Excellence
**Good Reasons to Join **:We offer an employee friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast developing company with a competitive salary and opportunities for further development within the Kuehne+Nagel Group. If, like us, you put customers at heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.**About Kuehne+Nagel***
With over 80,000 employees at some 1,300
- Next steps to joining our teamStep 1
- Step 2
Speak with your Kuehne+Nagel recruiting specialist
Step 3
Meet our hiring team
Step 4
Decide if you will accept the offer
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