Customer Relationship Officer

2 weeks ago

Riyadh, Saudi Arabia FAMA Technologies Full time

**FAMA TECHNOLOGIES **is a leading and pioneer company in Hospitality and Retail for Entire GCC & Middle East having fully operated offices And with the strength of 150 - 200 well-qualified and certified staff around the regions.

Fama Technologies is providing IT services, consulting for software and infrastructure. Major Services offered in IT Infrastructure, Unified Communication Solutions, IT Consulting, Specialized Software Solutions, and Hardware Solutions. Industries served in Hospitality and leisure, Retail, Manufacturing, Public Sector, Restaurant management, logistics, and Distribution.

**Duties**:
**Customer Service Responsibilities**

After receiving a call, you may be answering questions, placing order or resolving issues of the clients. Customers may call in response to a promotion or advertisement they received through a mail or a phone call, but are unsure about the service of the product they want to buy. In this case, it is the CRO duty to not only answer the queries of the customer, but also to ask questions to the customer in order to understand their need. During this interaction, the CRO asks about the basic account information of the client, overview the client & history in their database and analyze it to determine what to recommend.

**Documentation Responsibilities**

You have to perform certain administrative tasks. In regards to this, they have to note down the points discussed during the conversation with the customer along with the purpose of calling and the decision of the client. They must have knowledge of certain software tools that are helpful to track the order trends and calls. They initiate the ordering procedure as well as create new accounts.

CRO Primary duty is to receive the phone call from the existing customers. Most of their work is at the desk where they answer the waiting calls. Occasionally, they may have few brief breaks in between the call periods in some case, they may need to make calls. They may sometimes need to transfer a customer call to another department, while in some instances, they may require extensive research and thus may have to agree to call the client with a resolution.

**Routine Tasks**
- Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services.
- Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc.
- Facilitate sales of all products and services according to the client & needs
- Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
- Perform troubleshoot when required
- Assist and guide customers with all the required knowledge of the services and goods.
- Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind.
- Analyze the client & requirement after conversation with them and recommend products, plans or services that will match their needs
- Keep a track of the potential customers and their requirements
- Take follow up of all outbound calls
- Ensure premium level of client satisfaction in one phone call

Improving sales and promoting new products and services by following the standard and maintaining the reputation of the company are some of the major tasks included in the CRO responsibilities.

**Salary**: ﷼4,000.00 - ﷼4,500.00 per month

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you a Saudi National?
- Are you Female?

**Experience**:

- Customer Relationship: 1 year (preferred)

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