![Bupa Arabia](https://media.trabajo.org/img/noimg.jpg)
Voice of Customer
2 months ago
Represent the Customer Experience results and findings for the business at various stakeholder forums
- Monitor NPS program across Bupa Arabia, and coach frontline team to drive NPS implementation and improvement by owning the NPS score, setting goals, communication, continuous employee education, etc.
- Track the service satisfaction for members using the customer heartbeat project to ensure that the feedback from this VOC channel is communicated and actioned by providers,
- Support CX management to serve customer needs and improve customer experience
- Support in Kaizen projects to improve CX
- Generate insights and recommend improvement initiatives from CX measurements (NPS, Surveys, etc) to conduct analysis for further insights
- Support in identifying root-causes of deviation in day-to-day operations to implement improvements
- Coordinate with stakeholders in developing and ensuring business readiness plans that impact customer experience
- Recommend actionable insights from data mining to improve customer experience.
- Create and maintain standarized data, dashboard development and report automation.
**Skills**:
- Good presentation skills,
- Good Communication skills
- Problem solving skills
**Education**:
engineering, or any related major.
-
Voice of Customer
3 weeks ago
Jeddah, Saudi Arabia Bupa Arabia Full timeRole Purpose: This position will be responsible for tracking and monitoring the TPA Customer Experience Metrics and coordinate with the different teams the right course of action to enhance the performance of each stream. Key Accountabilities: 1- Voice of the Customer; - Coach frontline team to drive NPS implementation. - Represent the Customer Experience...
-
Voice of Customer
6 days ago
Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full timeRole Purpose:This position will be responsible for tracking and monitoring the TPA Customer Experience Metrics and coordinate with the different teams the right course of action to enhance the performance of each stream.Key Accountabilities:1- Voice of the Customer; Coach frontline team to drive NPS implementation. Represent the Customer Experience results...
-
Voice of Customer
6 days ago
Jeddah, Makkah Province, Saudi Arabia Bupa Arabia Full timeRepresent the Customer Experience results and findings for the business at various stakeholder forums Monitor NPS program across Bupa Arabia, and coach frontline team to drive NPS implementation and improvement by owning the NPS score, setting goals, communication, continuous employee education, etc. Track the service satisfaction for members using the...
-
Voice of Customer
7 days ago
Jeddah, Saudi Arabia Bupa Arabia Full timeSupport in building audit tools for all communications between Bupa Arabia employees and members. - Supervise the daily audit process by monitoring achievements of targets and quality of data. - Report specific member issues based on findings from the audits. - Report gaps identified in delivering the Bupa promise for services offered to Bupa Arabia...
-
Customer Success Coordinator
3 weeks ago
Jeddah, Saudi Arabia Unilode Full time**About Unilode** **Position Overview** **General Responsibilities** - Create and maintain a local Customer and Stakeholder Portfolio. - Use the KPI dashboard to keep track of, manage and drive performances. - Work with the GHA of their assigned customer to ensure ULD requirements are understood. - Enforce compliances of ULD requirements (storage,...
-
Customer Success Manager
2 months ago
Jeddah, Saudi Arabia Salla Full timeWe are looking for a motivated, entrepreneurial and analytical Customer Success Manager to manage key merchants in a growing business. This is a multifaceted role, requiring the ability to manage senior level relationships with external merchants, communicate with internal leadership, develop scalable processes and dive deep into problem solving. You will...
-
Customer Service Representative
6 days ago
Jeddah, Makkah Province, Saudi Arabia Talent Pal Full timeJohnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people....
-
Customer Success Manager
6 days ago
Jeddah, Makkah Province, Saudi Arabia Salla Full timeWe are looking for a motivated, entrepreneurial and analytical Customer Success Manager to manage key merchants in a growing business.This is a multifaceted role, requiring the ability to manage senior level relationships with external merchants, communicate with internal leadership, develop scalable processes and dive deep into problem solving.You will be...
-
Customer Service Representative
2 weeks ago
Jeddah, Saudi Arabia Johnson & Johnson Full time**Johnson & Johnson** Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health...
-
Customer Service Representative
6 days ago
Jeddah, Saudi Arabia Johnson & Johnson Full timeJohnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia **Jeddah.** Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of...
-
Customer Service Representative
3 days ago
Jeddah, Saudi Arabia Talent Pal Full timeJohnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah. Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people....
-
Customer Care Center Coworker
6 days ago
Jeddah, Makkah Province, Saudi Arabia IKEA Full timeCompany descriptionCome help us create a better everyday life for the many people. That's the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them.Job description Passionate about getting a good solution for my customers. I do this by identifying my...
-
Customer Service Key Account
6 days ago
Jeddah, Saudi Arabia Johnson & Johnson Full timeJohnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, **Jeddah.** Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health...
-
Customer Experience Consultant
6 days ago
Jeddah, Makkah Province, Saudi Arabia APM Terminals Full timeCustomer Experience Consultant page is loaded Customer Experience Consultant Apply locations SA - Jeddah time type Full time posted on Posted 30+ Days Ago job requisition id R103248 The role of the Customer Experience Consultant is to own/manage the customer experience of his/her customers. This includes proactively monitoring and managing the end-to-end...
-
Customer Service Representative
6 days ago
Jeddah, Makkah Province, Saudi Arabia Johnson & Johnson Full timeJohnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah.Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people....
-
Customer Service Representative
4 weeks ago
Jeddah, Saudi Arabia Talent Pal Full timeJohnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia Jeddah. Caring for the world one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science bringing innovative ideas products and services to advance the health and wellbeing of people....
-
Customer Experience Lifecycle Specialist
2 months ago
Jeddah, Saudi Arabia Nestle Operational Services Worldwide SA Full timeYou’re energized by challenges, creative brand-buildingand great coffee? The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee - just like a skilled barista. From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy: exceptional coffees, smart and stylish...
-
Customer Experience Lifecycle Specialist
1 week ago
Jeddah, Saudi Arabia Nestle Operational Services Worldwide SA Full timeYou’re energized by challenges, creative brand-buildingand great coffee? The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of coffee - just like a skilled barista. From this beginning more than 30 years ago, the Nespresso brand concept, the Nespresso Trilogy: exceptional coffees, smart and stylish...
-
Customer Service Key Account
6 days ago
Jeddah, Makkah Province, Saudi Arabia Johnson & Johnson Full timeJohnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, Jeddah.Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and...
-
Customer Care Center Coworker
3 weeks ago
Jeddah, Saudi Arabia IKEA Full time**Company description** Come help us create a better everyday life for the many people. That’s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that as many people will be able to afford them. **Job description** - Passionate about getting a good solution for my customers. I do this by...