1st Line IT Support Engineer
4 days ago
**Main Purpose of Role**:
The 1st Line IT Support Engineer will support the business through solving IT issues, completing Service Requests and helping increase efficiency of business processes.
**Knowledge / Experience (Skills)**:
- Experience with Microsoft desktop operating systems, Active Directory, Intune, and hardware diagnostics.
- Experience working in a team-orientated, collaborative environment.
- ITIL operational framework experience
- Flexibility in work time and location with a willingness to travel to any Penspen sites as may be required.
- Application support experience with Microsoft Office and O365**.**:
- Good knowledge of cloud-based video conferencing systems e.g, Teams, Zoom etc., and modern hardware endpoints.
- Knowledge of mobile devices and their configuration.
**Qualifications**:
- 1-2 year’s experience working within an IT Environment
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