Front Office Agent

2 weeks ago

Medina, Saudi Arabia AccorHotel Full time

**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
- Demonstrate Banyan Tree’s brand service plus standards in all interactions.
- Provide a warm welcome & fond farewell to guests and assists Guests’ according to brand standards.
- Remain observant and respond to each Guest who approaches the Reception Desk.
- Is an ambassador of Banyan Tree by providing an excellent first impression.
- Maintain a perpetual presence on the Reception Desk throughout the hours of the shift.
- Greet all Guests courteously, using the Guest’s name whenever possible.
- Follow Hotel’s telephone etiquette standards.
- Follow Occupational Health & Safety regulations.
- Ensure adherence to Banyan Tree’s Code of Ethics.
- Look after the Accor enrolments and encourage colleagues to enroll more all arrivals to achieve the set targets
- He/she will look after the profiles’ update of all our guest and ensure proper standard is followed.
- Do courtesy calls to our guest in house and maintain a record
- Do the credit limit check on daily basis for all guest in house.
- Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Maintain an up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.

**Qualifications**
- Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
- Proficient in English language (verbal & written), second language is an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
- Must be flexible in terms of working hours.
- 2 years minimum experience in customer service.
- A hospitality diploma is an asset.
- Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.
- Must have the ability to handle cash effectively and accurately.

**Additional Information**
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  • Front Office Agent

    3 weeks ago

    Medina, Saudi Arabia Hilton Full time

    A Front Office Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Front Office Agent Team Member, you will serve on the Front...

  • Front Office Agent

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Hilton Full time

    A Front Office Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.What will I be doing?As a Front Office Agent Team Member, you will serve on the Front Office...

  • Front Desk Agent

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Rotana Hotels Full time

    We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: Provide prompt,...

  • Guest Service Agent

    2 weeks ago

    Medina, Saudi Arabia Hilton Full time

    Guest Service Agent A Front Office Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Front Office Agent Team Member, you will...

  • Director of Front Office

    3 months ago

    Medina, Saudi Arabia Millennium Hotels and Resorts MEA Full time

    As a Director of Front Office, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including guest check-in and check-out...

  • Front Office Manager

    4 weeks ago

    Medina, Saudi Arabia Hilton Full time

    Front Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the...

  • Director of Front Office

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Millennium Hotels and Resorts MEA Full time

    As a Director of Front Office, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including guest check-in and check-out procedures.Key...

  • Assistant Front Office Manager

    2 months ago

    Medina, Saudi Arabia Hilton Full time

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...

  • Assistant Front Office Manager

    3 months ago

    Medina, Saudi Arabia Hilton Full time

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...

  • Assistant Director of Front Office

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Rotana Hotel Management Corporation Full time

    Assistant Director of Front OfficeJob DescriptionWe are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As an Assistant Director of Front Office you are responsible for assisting the...

  • Assistant Director of Front Office

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Rotana Hotels Full time

    We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office / Front Office Manger in...

  • Assistant Front Office Manager

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Hilton Full time

    Assistant Front Office ManagerAn Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.What will I be doing?As Assistant Front Office Manager, you will assist in supervising the Front Office Team to...

  • Assistant Front Office Manager

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Precision Hire Solution Full time

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and wellinformed to deliver Guests an exceptional experience from checkin through checkout. What will I be doing As Assistant Front Office Manager you will assist in supervising the Front Office Team to ensure...

  • Assistant Front Office Manager

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Crowne Plaza Hotels & Resorts Full time

    Your day to dayPeopleManage day to day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performanceEducate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly...

  • Front Office Manager

    7 days ago

    Medina, Saudi Arabia MOVENPICK Full time

    **Company Description** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By...

  • Assistant Director of Front Office

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Al Manakha Rotana Full time

    We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office / Front Office Manger in...

  • Front Office Manager

    1 week ago

    Medina, Saudi Arabia AccorHotel Full time

    Directs, controls and coordinates activities of personnel engaged in such activities as: - Receiving, processing and confirming room reservations. - Selling, registering and assigning rooms to incoming guests; - Giving general information and aid and handling out keys to guests; - Giving general information and aid and handling out keys to guests; -...

  • Assistant Front Office Manager

    2 weeks ago

    Medina, Saudi Arabia Crowne Plaza Hotels & Resorts Full time

    **Your day to day** **People** -Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance -Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is...

  • Assistant Front Office Manager

    3 weeks ago

    Medina, Saudi Arabia Precision Hire Solution Full time

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and wellinformed to deliver Guests an exceptional experience from checkin through checkout. What will I be doing As Assistant Front Office Manager you will assist in supervising the Front Office Team to ensure...

  • Assistant Front Office Manager

    4 weeks ago

    Medina, Saudi Arabia SOFITEL Full time

    Company Description **Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...