Call Center Agent

3 days ago

Medina, Saudi Arabia PULLMAN Full time

**Company Description** What is in it for you**:

- ALL Heartist benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

**Your team and working environment**:
Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in the spectacular Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world
- **_
Greeting/Attitude_**: The CALL CENTER AGENT will follow strictly the telephone standards established, will talk with a friendly tone of voice and will keep high level of respect and a positive attitude.
- **_ Follow up_**: The CALL CENTER AGENT will act quickly and efficiently, following the guest requests and instructions received by her/his supervisor.
- **_ Organization_**: She/he will ensure that Operator Room is perfectly tidy at all times.
- **_ Telephone transfers_**: The CALL CENTER AGENT will be attentive to all guest requests. When directing the calls accuracy is very crucial. Internal extension numbers must be known by heart.
- **_ Privacy_**: The CALL CENTER AGENT will be attentive to respect the privacy/confidentiality of the information, or guest names available at the operator room. He/she will ensure not to transmit any guest name, or guest history information.
- **_ Wake Up Calls_**: The CALL CENTER AGENT will ensure that any wake up call requested by a guest is performed at the exact time. She/he is responsible to ensure that the reports are collected from the Front Desk and that the discrepancy with the operator records is controlled.
- **_ Guest Messages_**: The CALL CENTER AGENT will be attentive when they receive a message for a guest to take all the information and record them carefully. She/he will ensure that the guest has well received the message with full information.
- **_ Calls Handling_**: The CALL CENTER AGENT is responsible to ensure that all phone calls are answered within 3 rings; he/she will then find the polite and tactful way to keep on hold a guest when it is required.

**Qualifications**
- Saudi Nationality ONLY
- Good English Language
- Experience in the same field is preferable
- Strong attention to detail, highly responsible, organized & reliable
- Strong interpersonal and problem solving abilities
- Ability to multi-task and work well under pressure
- Excellent communication skills

  • Call Center Agent

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia PULLMAN Full time

    Company Description What is in it for you**:ALL Heartist benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world Ability to make a difference in the local community through...

  • On Call Substitute Teacher

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia St Thomas School Full time

    Job DetailsJob Location: St Thomas School - Medina, WAPosition Type: Part TimeSalary Range: UndisclosedJob Shift: DayJob Category: EducationDescriptionOpen Position: Substitute Teacher (On-Call) On-sitePay rate: $25.00 per hourEligible for Benefits? NoWhy St. Thomas School?You thrive in a face-paced environment, working alongside others who share your...

  • infrastructure and data center administrator

    4 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Duncan & Ross Full time

    RESPONSIBILITIES:Manage and maintain the company's infrastructure ( Dell products), including servers, networking equipment, storage systems, and virtualization platforms.Responsible for upgrading firmware for Isilon and Dell SoftwareMonitor system performance and reliability, identifying and resolving issues proactively to minimize downtime and ensure...

  • infrastructure and data center administrator

    2 months ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Duncan & Ross Full time

    RESPONSIBILITIES:Manage and maintain the company's infrastructure ( Dell products), including servers, networking equipment, storage systems, and virtualization platforms.Responsible for upgrading firmware for Isilon and Dell SoftwareMonitor system performance and reliability, identifying and resolving issues proactively to minimize downtime and ensure...

  • Call center representative

    2 months ago

    Medina, Saudi Arabia Tanfeeth Full time

    An Academic Manager is required for a Chain of Schools for the region of Bihar.Job Location - PatnaMain office in Patna however its a traveling role and the candidate needs to visit schools in Bihar as job requirements. 50% traveling involved.Role -Curriculum Framing for as per CBSE norms.Visiting schools to check the curriculum/courses are followed...

  • Call center representative

    2 weeks ago

    Medina, Al Madīnah al Munawwarah, Saudi Arabia Tanfeeth Full time

    An Academic Manager is required for a Chain of Schools for the region of Bihar.Job Location - PatnaMain office in Patna however its a traveling role and the candidate needs to visit schools in Bihar as job requirements.50% traveling involved.Role -Curriculum Framing for as per CBSE norms.Visiting schools to check the curriculum/courses are followed...

  • Call center representative

    4 weeks ago

    Medina, Saudi Arabia Tanfeeth Full time

    An Academic Manager is required for a Chain of Schools for the region of Bihar.Job Location - PatnaMain office in Patna however its a traveling role and the candidate needs to visit schools in Bihar as job requirements. 50% traveling involved.Role -Curriculum Framing for as per CBSE norms.Visiting schools to check the curriculum/courses are followed...

  • Customer Service Rep 1

    3 weeks ago

    Medina, Saudi Arabia M&M Manufacturing Full time

    M&M Manufacturing Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Answers routine questions and issues from external...

  • Customer Service

    1 month ago

    Medina, Saudi Arabia مكتبة جرير Full time

    LPN $33.50-$37/hr! Loveland CO Area LPN - Licensed Practical Nurse *Cascade staffs all around the Midwest and pay varies per market. Often we are the highest paying healthcare staffing agency! Are you ready to experience the difference and join the best of the best? Were seeking a few more rock stars to join our team! We have a...

  • Customer Service

    4 weeks ago

    Medina, Saudi Arabia مكتبة جرير Full time

    LPN $33.50-$37/hr! Loveland CO Area LPN - Licensed Practical Nurse *Cascade staffs all around the Midwest and pay varies per market. Often we are the highest paying healthcare staffing agency! Are you ready to experience the difference and join the best of the best? Were seeking a few more rock stars to join our team! We have a...

  • Service Center Operator Yanbu, Saudi Arabia

    2 weeks ago

    Medina, Saudi Arabia Alfa Laval Full time

    We are glad you want to help us make a difference! At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive...

  • Guest Service Centre Agent

    2 weeks ago

    Medina, Saudi Arabia AccorHotel Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Relations Manager

    1 week ago

    Medina, Saudi Arabia AccorHotel Full time

    **معلومات عن الشركة** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s...

  • Marketing Manager

    4 weeks ago

    Medina, Saudi Arabia SOFITEL Full time

    Company Description Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two - and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center...

  • Marketing Manager

    3 weeks ago

    Medina, Saudi Arabia SOFITEL Full time

    Company Description Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two - and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center...

  • Marketing Manager

    4 weeks ago

    Medina, Saudi Arabia SOFITEL Full time

    Company Description Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two - and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center...

  • Senior carpet installer

    1 month ago

    Medina, Saudi Arabia KING FAISAL SPECIALIST HOSPITAL & RESEARCH CENTRE GEN.ORG. Full time

    Responsibilities To recruit, engage and launch BMs To ensure that BMs recruit, appoint and train PFAs. Conduct regular BM and PFA meetings and update them on new earning opportunities and enablement initiatives. Ensure BMs and PFAs are adequately trained by the training team for the Job. To drive BMs & PFAs...

  • Senior carpet installer

    4 weeks ago

    Medina, Saudi Arabia KING FAISAL SPECIALIST HOSPITAL & RESEARCH CENTRE GEN.ORG. Full time

    Responsibilities To recruit, engage and launch BMs To ensure that BMs recruit, appoint and train PFAs. Conduct regular BM and PFA meetings and update them on new earning opportunities and enablement initiatives. Ensure BMs and PFAs are adequately trained by the training team for the Job. To drive BMs & PFAs...

  • Lost & Found Agent - Saudis Only

    2 months ago

    Medina, Saudi Arabia PULLMAN Full time

    Coordinate lost and found issues with the stations. - Ensure all lost and found files are updated. - Follow up with lost baggage issues. - Prepare monthly Lost and Found report. - Answer all telephone calls with proper telephone etiquette. **Qualifications** - Saudis Only - Good English Language - Previous experience in the hotels field is preferable

  • Assistant Director Sales

    3 weeks ago

    Medina, Saudi Arabia AccorHotel Full time

    **معلومات عن الشركة** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...