Guest Experience Expert

1 week ago

Makkah, Saudi Arabia Marriott International, Inc Full time

**Número de Empleo** 23126311

**Categoría de Empleo** Rooms & Guest Services Operations

**Ubicación** Sheraton Jeddah Hotel, North Corniche, Jeddah, Saudi Arabia, Saudi Arabia VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** N

**¿Reubicación?** N

**Tipo de Posición** Non-Management

**Descripción del Trabajo**

Nuestro trabajo no consiste solo en que el registro de entrada o salida del huésped sea fluida. Además de eso, se trata de construir una experiência que sea única y memorable para el huésped. Nuestros Expertos en experiências de los huéspedes toman la iniciativa para ofrecer una amplia gama de servicios que guíen a nuestros huéspedes en su estadía. Se sienten empoderados para estar en movimiento y hacer lo que hay que hacer en cada momento. Ya estén realizando tareas operativas, ocupándose de solicitudes de los huéspedes, completando informes o comentando eventos y lugares destacados del área local, los Expertos en la experiência del huésped consiguen que esas transacciones sean parte de la experiência del huésped.Al margen de cuál sea su puesto, hay una serie de cosas fundamentales para el éxito (crear un espacio de trabajo seguro, seguir las directrices y procedimientos de la compañía, respetar la confidencialidad, proteger los activos de la compañía, mantener los estándares de calidad y asegurarse de que su uniforme, apariencia personal y comunicación sea profesional. Los Expertos en la experiência del huésped están siempre en marcha (se ponen de pie, se sientan, andan durante largos ratos) y se implican en todo tipo de tareas (mover cosas, levantar, llevar, empujar y colocar objetos de menos de 10 libras sin ayuda). Es fundamental que los Expertos en la experiência del huésped hagan siempre bien esas tareas (y otras tareas razonables que se les solicite) para que los huéspedes estén satisfechos y el hotel funcione.
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
- Al formar parte de la familia Sheraton, forma parte de su comunidad global. Hemos sido un lugar de reunión y conexión desde 1937. En Sheraton, los empleados crean un espíritu de pertenencia en más de 400 comunidades de todo el mundo. Damos la bienvenida a los huéspedes mediante experiências interesantes y un servicio atento. Si le gusta trabajar en equipo y le entusiasma ofrecer experiências significativas a los huéspedes, le animamos a explorar las ofertas labores de Sheraton.

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