Air Logistics Customer Care Specialist

3 months ago


جدة, Saudi Arabia Kuehne+Nagel Full time

Are you experienced in Air Logistics Customer Care? We’re excited to announce an opportunity to join our team in Jeddah
** Your Role**: If you’re passionate about providing top-notch customer service and have a background in air logistics, we want you on board. Join us and be a part of a dynamic team that values excellence and innovation.
** Your Responsibilities**:

- Customer Care and Satisfaction Management: Proactively advise and consult customers to ensure their satisfaction.
- Shipment Performance Monitoring: Monitor customer shipments to provide proactive updates and collaborate with stakeholders to solve problems before they lead to complaints.
- Customer On-boarding: Include and transfer customer requirements into our systems, ensuring Operational Care
- Centers (OCCs) are well-informed about deliverables.
- Complaint Management: Field complaint calls and provide problem resolution in alignment with stakeholders.
- Quotation Management: Qualify customer inquiries, provide quotations within corporate pricing guidelines, up-sell, and follow up to closure.
- Operational Relationship Management: Facilitate knowledge exchange with the sales and account management teams.
- Reporting and Performance Analysis: Create, refine, and review reports as needed, including performance analysis.

**Your Skills and Experiences**:

- Fluent communicator with strong presentation skills in English
- Arabic language skills is preferred
- Problem solving skills
- Analytical skills

**About Kuehne+Nagel***

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Melania Montella

0039 335 72 39 608



  • جدة, Saudi Arabia Kuehne+Nagel Full time

    Are you passionate about logistics and ready to dive into a key role within the world of sea transportation? As a Sea Logistics Operational Care Specialist, you’ll be an essential part of our team, ensuring seamless coordination of transport activities while building strong partnerships with key carriers and vendors. This position offers a fantastic...


  • جدة, Saudi Arabia FMT logistics services Full time

    **Hiring for one of the promising trucking companies in KSA** **Job Title**: Logistics Operations Manager **Job Summary**: Join an ambitious startup trucking company as the Operations Manager and help drive the growth and success of our innovative logistics solutions in the Kingdom of Saudi Arabia (KSA). As the Operations Manager, you will be responsible...


  • جدة, Saudi Arabia Expeditors Full time

    **Company Description** “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to...

  • Sales Specialist

    2 months ago


    جدة, Saudi Arabia Rawaj - Human Capital Management Full time

    Leverage your abilities and join the dynamic team of a leading company specializing in **the **Transportation, Logistics, Supply Chain and Storage** industry in Saudi Arabia, Jeddah.** **As a Sales Specialist, **your role will involve** **driving sales growth, building strong customer relationships, and providing exceptional service to our clients. **Key...


  • جدة, Saudi Arabia Kuehne+Nagel Full time

    We are looking for an experienced and self-driven Sea Logistics Sales Representative with sea logistics sales experience and strong motivation to hunt for new business and take on an evolving role in Jeddah. ** Your Role**: In this role, you will acquire, win and retain new customers. As a Sea Logistics Sales Representative of the company, you will maintain...


  • جدة, Saudi Arabia Apparel Group Full time

    Key Responsibilities: Develop and manage a portfolio of clients in the air freight industry, focusing on expanding the company’s business in Jeddah and the surrounding region. Identify new business opportunities and convert leads into sales through cold calling, client meetings, and networking. Build and maintain strong client relationships, ensuring...


  • جدة, Saudi Arabia Kuehne+Nagel Full time

    Are you passionate about the aerospace industry and eager to drive innovation within a global logistics leader? As National Aerospace Manager at Kuehne + Nagel, you’ll have the unique opportunity to shape our aerospace business, spearhead new initiatives, and ensure excellence across our portfolio. If you’re ready to make an impact on a local and global...

  • HR Specialist

    4 weeks ago


    جدة, Saudi Arabia FMT logistics services Full time

    **Scope**:We are seeking an HR Specialist you will be responsible for handling and enhancing the organization’s human resources by planning, implementing, and evaluating employee relations and HR policies, programs, and practices. This role requires a proactive individual with excellent communication skills and a strong understanding of HR...

  • Logistic Officer

    2 months ago


    جدة, Saudi Arabia Arbete Careers Full time

    **One of our clients in Saudi Arabia, is hiring for the position of a Logistic Officer.** **Required Experiences: 5yrs +** **Qualifications**:Bachelor's degree in Logistics or related field. **Notice Period: Immediate joiners or a maximum one-month notice period.** **Job Brief**: The Logistics Officer is responsible for...


  • جدة, Saudi Arabia HITACHI ENERGY LTD Full time

    **Description** **Your responsibilities** - Handling the transport process from packed material to delivery at customer, including planning, booking, and monitoring. - Preparing shipping documents and evaluate suppliers' documents. - Fulfilling shipping, packing, and marking procedures per project requirements and in compliance with governmental...


  • جدة, Saudi Arabia Talent Pal Full time

    **Description** **Your responsibilities** - Handling the transport process from packed material to delivery at customer, including planning, booking, and monitoring. - Preparing shipping documents and evaluate suppliers' documents. - Fulfilling shipping, packing, and marking procedures per project requirements and in compliance with governmental...

  • Mega Accounts

    2 months ago


    جدة, Saudi Arabia Bupa Arabia Full time

    Execute Service Strategy: - Participate in setting and executing the organization's service strategy from a general service and customer service perspective - Develop objectives for call center’s day to day activities - Analyze call center statistics by identifying customer trends and behaviors to understand specific customer needs and wants - Define...


  • جدة, Saudi Arabia Arbete Careers Full time

    **Our client who is in the Transportation industry is hiring for the position of Sales Executive.** **Years of Experience: 5-8 years** **Notice Period: Immediate joiners or a maximum one-month notice period.** - **Business Development**: Identify potential clients and generate leads within the logistics sector, including freight forwarding, transportation,...


  • جدة, Saudi Arabia RedBox Technologies Full time

    RedBox Technologies is seeking a talented, experienced Warehouse Logistics Manager to join our dynamic team. As a leading logistics company in Saudi Arabia, RedBox is at the forefront of innovative solutions, including our smart locker network designed to revolutionize parcel delivery while minimizing CO2 emissions through reduced vehicle usage. In this...


  • جدة, Saudi Arabia Kuehne+Nagel Full time

    As the National Road Logistics Manager, you will lead the implementation of our Road Logistics strategy in alignment with the 2026 Roadmap. With full P&L responsibility, you will focus on operational excellence, business growth, and adopting innovative technologies like RoadLog and the Advanced Customer Visibility System to drive sustainable success. **...

  • Sales Specialist

    3 months ago


    جدة, Saudi Arabia Salla Full time

    As a Sales Specialist, your primary goal will be to perform cross selling functions with current active merchants. You will be responsible for actively reaching out to customers, to showcase the benefits and convince them to reactivate or sign up for the service. Key Responsibilities: - Conduct outreach to active customers in order to understand why they...

  • Logistics Supervisor

    13 hours ago


    جدة, Saudi Arabia ALSTOM Full time

    Req ID:471467 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter...

  • Customer Service Agent

    2 months ago


    جدة, Saudi Arabia شركة جدارات اليناء المحدودة Full time

    Job Title: Customer Service Agent **Location**: Jeddah **Job Summary**: **Key Responsibilities**: - Handle customer inquiries, complaints, and feedback in a professional and timely manner. - Provide information regarding order status, shipping, and product availability. - Collaborate with the warehouse and logistics teams to ensure customer orders are...


  • جدة, Saudi Arabia M.A.R Private Limited Full time

    **Senior Manager of Logistics and Operations** **Location**: Kingdom of Saudia Arabia **Job Type**: Full-Time **Who we are**: we are Language-agnostic, video-based, B2C social commerce marketplace with a vision of shopping beyond boundaries **Job Summary**: We are seeking a highly skilled and experienced Senior Manager of Logistics and Operations to join...


  • جدة, Saudi Arabia Objectives Recruitment Full time

    We are hiring for a well-established and reputable automotive distributor headquartered in Jeddah. **Summary**: The General Manager of Logistics and Warehouses will be responsible for overseeing and managing all logistics and warehouse operations, ensuring the efficient movement, storage, and distribution of automotive parts and vehicles. **Key...