Front Office Team Lead
5 days ago
Riyadh, Saudi Arabia | Job Summary
We are seeking an experienced and skilled Front Office Supervisor to lead our front office activities and oversee the daily operations of the front desk team. The successful candidate will be responsible for managing guest experience throughout their journey, including facilitating check-ins and check-outs, providing assistance to guests in different phases: pre-arrival, during, and after their stay.
- Supervises and manages guest experience pre-arrival, during the stay, and after checking out, ensuring all are recorded properly in the Property Management Software (PMS).
- Participates in developing and enhancing the guest journey in collaboration with the Customer Experience team based on the brand strategy and guidelines.
- Interacts with guests and supervises fulfilling their needs in a reasonable time manner.
Key Responsibilities
- Acts as duty manager when needed and develops efficient communication with different teams in the property.
- Monitors guest satisfaction throughout different online and offline platforms and suggests required changes.
- Attends morning briefs at the property and prepares the team to present important information smoothly.
- Helps in taking calls, responding to messages, and replying to emails related to the guest experience in the property.
Requirements
- Relevant experience in a similar position for at least 1-3 years.
- Previous experience working in the luxury hospitality industry or with luxury lifestyle brands is preferred.
- Excellent verbal, writing, listening, and presentation skills.
- Self-motivated and creative problem-solver.
- Ability to work both autonomously and in a team setting.
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